Job Description
Federal Express Corporation AMEA – Welshpool WA
n
The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.
n
Special Services provides a fastest possible door to door service to our customer 24/7/365.
n
Key Purpose:
n
n
First point of contact for courier fleet
n
Allocation, monitoring & management
n
To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
n
n
Specific Tasks:
n
n
The effective use of all resources to achieve continuous business improvement, while maintaining customer service
n
Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
n
Liaise with and assist major customers with their needs
n
Assist with collation of data for recording and achieving KPI's (Service Quality)
n
Openly supply all information that is required for other parts of the business, through recording of collected data
n
n
KPIs
n
n
Missed pick‐ups, KPIs and performance reports
n
Attendance at all scheduled training sessions
n
Maintaining fleet compliance including everything under the Chain of Responsibility
n
Prompt resolution of customer service enquiries
n
Being part of team with observable level of cooperation
n
Give direct observation and feedback
n
Identify and act upon any prospect for cost reduction
n
n
Desired




Attributes/Competencies:
n
n
Applies a systematic and professional approach to establish "best practice" policies, work processes and procedures.
n
Ability to communicate & build relationships
n
People‐focus
n
Anticipates, reviews and continuously seeks to improve company performance
n
Critical thinking and decision making
n
Demonstrates and facilitates clear and honest two‐way communication through an open management style.
n
n
Experience/Qualifications:
n
n
High school qualification
n
Operational and geographic knowledge of the Perth metropolitan area
n
Basic knowledge of the Transport industry
n
Strong written and oral skills, including well developed persuasive ability
n
Intermediate computer literacy including Microsoft Office applications
n
Knowledge of transport procedures, scanning and compliance requirements
n
Knowledge of TNT/FedEx operations, policies and procedures, track and trace code status
n
Understanding of Chain of Responsibility and fatigue management
n
Working knowledge of handling and transportation of Dangerous Goods
n
n
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
#J-*****-Ljbffr

📌 Fleet Controller Special Services (Perth)
🏢 Federal Express Corporation AMEA
📍 Perth