Job Description
Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands‐on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
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Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
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Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
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Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
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Oversee hardware procurement, vendor relationships and technology lifecycle management.
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Develop and maintain IT policies, procedures, documentation and registers.
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Partner with business leaders to align technology with strategic objectives.
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Manage budgets, technology roadmaps and service performance.
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IT Infrastructure & Operations Lead
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Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands‐on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
n Key Responsibilities
n
n
Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
n
Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
n
Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
n
Oversee hardware procurement,



vendor relationships and technology lifecycle management.
n
Develop and maintain IT policies, procedures, documentation and registers.
n
Partner with business leaders to align technology with strategic objectives.
n
Manage budgets, technology roadmaps and service performance.
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About You
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Tertiary qualification in IT.
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ITIL Foundation certified with proven ITSM experience.
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Azure/M365 Administrator certification (or equivalent).
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3+ years in an IT leadership role.
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Solid hands‐on experience with Azure, Microsoft 365, Cisco and cloud‐based environments.
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Knowledge of Essential 8 and/or ISO *****.
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Skilled in stakeholder engagement, team leadership and vendor management.
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Australian Citizen or Permanent Resident.
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Desirable
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Microsoft Security Fundamentals.
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Experience in manufacturing or consumer goods environments.
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Project management experience.
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Exposure to Dynamics 365, Microsoft 365 and Azure platforms.
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What Success Looks Like
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Reliable, secure and high‐performing IT services.
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Strong cybersecurity and risk management outcomes.
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Continuous service improvement and stakeholder satisfaction.
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Effective cost management and vendor performance.
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Well‐developed team capability and quality documentation.
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Why Join Us?
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Strategic leadership role with hands‐on technology involvement.
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Opportunity to shape IT operations and future technology direction.
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Collaborative office‐based environment with flexibility when needed.
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Interstate travel opportunities.
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📌 It Infrastructure & Operations Lead (New South Wales)
🏢 Dynamo Recruitment
📍 New South Wales