Job Description
We are seeking an experienced Salesforce Senior Support Consultant to act as the Functional L2/L3 Lead, supporting and enhancing Salesforce platforms across Service Cloud, Experience Cloud, Sales Cloud, and Field Service.
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Key Responsibilities
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Entitlements and SLAs
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Service operations optimization
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Support Experience Cloud (Portal) issues
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User login and access management
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Self-service functionality
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User experience improvements
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Provide functional support for Field Service
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Scheduling and dispatch issues
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Work order and service appointment processes
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End-user journey optimization
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User Acceptance Testing (UAT)
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Root Cause Analysis (RCA)
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Stakeholder and business engagement
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Minor enhancements and continuous improvement initiatives
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Reporting and dashboard gap analysis
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Required Skills & Experience
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Robust hands-on experience with Salesforce Service Cloud (Primary)




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Experience supporting Experience Cloud (Community/Portal)
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Good understanding of Sales Cloud
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Functional knowledge of Salesforce Field Service
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Awareness of Salesforce Data Cloud capabilities
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Experience working in L2/L3 support environments
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Strong stakeholder management and communication skills
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Certifications (Preferred)
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Salesforce Certified Service Cloud Consultant
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Salesforce Certified Platform App Builder
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Ideal Candidate
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Experienced in production support and business-facing roles
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Strong troubleshooting and problem-solving skills
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Comfortable managing incidents, enhancements, and stakeholder expectations
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Able to bridge the gap between business users and technical teams
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📌 Salesforce Consultant (New South Wales)
🏢 Nityo Infotech
📍 New South Wales