Job Description
Senior Technical Officer – End User Computing (AO4)
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Location: Brisbane CBD
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17/08/2026 to 16/10/2026
n Pay rate: $***** per hour + superannuation
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Work arrangement: In office and remote support across multiple locations
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We are seeking an experienced Senior Technical Officer to provide hands-on technical support within a large, enterprise Microsoft environment.
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In this role, you will deliver Tier 1, Tier 1.5 and Tier 2 end-user computing support, investigate and resolve technical incidents, maintain ICT environments and contribute to the delivery of technology projects.
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You will join a customer-focused service delivery team responsible for maintaining reliable ICT services across multiple business locations.
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Key responsibilities
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Provide on-site and remote technical support across multiple locations.
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Configure, install, monitor, support and manage ICT environments.
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Deliver Tier 1, Tier 1.5 and Tier 2 technical support through an enterprise service centre.
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Investigate, diagnose and resolve incidents within agreed service levels.
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Accurately triage and escalated technical issues when required.
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Support enterprise Microsoft Windows desktop and end-user computing environments.
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Manage devices and ICT environments using Microsoft Endpoint Configuration Manager.
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Prioritise tasks, manage your workload and meet agreed deadlines and service levels.
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Apply ITIL-based service management processes and service quality standards.
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Develop and maintain technical documentation, knowledge-base articles, work instructions and support procedures.
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Provide practical guidance and training to users on desktop environments and business applications.
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Mentor junior team members and promote consistent support standards and procedures.
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Contribute to ICT projects, service improvements and operational deliverables.
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Communicate effectively with users,



technical teams and other stakeholders.
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Skills and experience
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To be successful in this position, you will demonstrate:
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Experience supporting enterprise Microsoft Windows desktop and end-user computing environments.
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Strong technical knowledge of ICT configuration, installation, monitoring, support and management.
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Experience using Microsoft Endpoint Configuration Manager.
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Demonstrated experience investigating, diagnosing, remediating, triaging and escalating ICT incidents.
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Experience working within defined service-level agreements.
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Strong workload management and task-prioritisation skills.
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The ability to work effectively with limited supervision.
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Experience with ServiceNow and ITIL service management processes, or the ability to learn them quickly.
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Strong written communication skills, including the preparation of technical documentation and reports.
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Well-developed interpersonal, customer service, negotiation and collaboration skills.
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Experience training users or mentoring other ICT support staff.
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An interest in maintaining knowledge of emerging ICT technologies and products.
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Additional requirements
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The successful candidate may occasionally be required to:
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Work outside standard business hours.
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Participate in an on-call arrangement.
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Act as an escalation point during major service interruptions.
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Travel or temporarily work from other business locations.
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A current C-class driver licence is highly desirable.
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The successful candidate will also be required to complete mandatory pre-employment screening, including a Criminal History Check.
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Senior Technical Officer (Queensland)
🏢 Paxus - Technology + Digital Talent
📍 Queensland