Job Description
Location: Perth, Western Australia, Australia
n
ServiceNow/ITSM Specialist
n
Verse Perth, Western Australia, Australia
n
This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
n
Base pay range
n
A$120,******/yr - A$135,******/yr
n
Direct message the job poster from Verse
n
Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group
n
We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‐on, all‐rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.
n
You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.
n
Key Responsibilities
n
n
Administer, configure, and support the ServiceNow ITSM platform
n
Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
n
Develop workflows, business rules, catalog items, forms, and dashboards
n
Support integrations with other enterprise systems
n
Maintain data quality, particularly across CMDB and service catalogues
n
Act as a subject matter expert for ITSM processes and ServiceNow best practices
n
Collaborate with IT teams, vendors,



and business stakeholders
n
Provide user support, troubleshooting, and platform optimisation
n
Contribute to continuous service improvement initiatives
n
n
Skills & Experience
n
n
Proven experience working with ServiceNow ITSM in a hands‐on role
n
Strong understanding of ITIL processes and service management frameworks
n
Experience with ServiceNow administration, configuration, and customisation
n
Experience with reporting, dashboards, and performance metrics
n
Ability to work across technical and non‐technical stakeholders
n
Self‐starter with strong problem‐solving skills
n
n
Desirable (Nice to Have)
n
n
ServiceNow certifications (CSA, CIS-ITSM or similar)
n
Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
n
Experience in enterprise or regulated environments
n
Exposure to Agile or DevOps ways of working
n
n
Why Join Us?
n
n
Work in a varied, hands‐on role with real ownership of the platform
n
Opportunity to influence ITSM maturity and best practice
n
Supportive team environment with ongoing learning opportunities
n
Market-competitive salary and flexible working arrangements
n
n
Seniority level
n
Mid‐Senior level
n
Employment type
n
Full‐time
n
Job function
n
Information Technology
n
Referrals increase your chances of interviewing at Verse by 2x
#J-*****-Ljbffr

📌 Servicenow/Itsm Specialist (Perth)
🏢 Verse
📍 Perth