Job Description
Overview
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Talent Acquisition Consultant at Carecone Australia
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Role: Salesforce Business Analyst
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Location: Sydney
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Responsibilities
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Engage with business stakeholders to gather, document, and prioritize requirements.
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Translate business processes into detailed user stories, acceptance criteria, and functional designs.
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Analyze and recommend solutions leveraging PSS data models, Experience Cloud portals, FSL scheduling, and Salesforce Shield security features.
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Support solution architects and developers with clarifications during design and build.
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Conduct system demos, UAT support, and training sessions with business users.
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Ensure solutions comply with public sector standards, security, and governance requirements.
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Act as a liaison between technical teams, business units, and end users.
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Required Skills & Experience
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8-10+ years of Salesforce Business Analyst or Consultant experience.
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Hands-on knowledge of Public Sector Solutions and government processes.
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Familiarity with Experience Cloud (community/portal use cases), FSL (workforce/service management), and Shield (encryption, monitoring, compliance).
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Strong skills in requirement gathering, documentation, and stakeholder management.
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Salesforce Business Analyst or Administrator certification preferred; PSS/Experience Cloud certification a plus.
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Preferred Qualifications
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Experience in large-scale public sector transformation programs.
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Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO).
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Solid communication, presentation, and facilitation skills.
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How to Apply
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Interested people can share their resume at
******
or can reach me on ***************.
#J-*****-Ljbffr

📌 Salesforce Business Analyst (New South Wales)
🏢 CareCone Australia
📍 New South Wales