Job Description
Technical Support Engineer - Frontend at Salt
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This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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About the role:
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As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to solid technical skills.
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Responsibilities:
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Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
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Provide excellent customer service and clear communication to stakeholders.
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Troubleshoot, diagnose, and document issues to drive permanent fixes.
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Collaborate with product and engineering teams to drive product quality and reliability.
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Qualifications (min 5 years):
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Demonstrated ability to troubleshoot difficult technical issues
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Working knowledge of the components in a web applications stack
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Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
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Experience with relational databases (e.g. MySQL, Oracle)
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Excellent verbal and written communication skills
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Works well in a team environment




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Strong personal commitment to quality and customer service
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Ability to understand and communicate complex technical systems
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Proven ability to maintain a professional demeanor when handling complex user issues
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Desired Skills:
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Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
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Understanding of SNMP traps and MIBs/OIDs
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Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
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Familiarity with Powershell script
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Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
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Experience with network troubleshooting tools such as Wireshark, Traceroute
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Education:
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Bachelor's in computer science (or related technical degree) preferred.
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Please Note:
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Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
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How to apply:
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To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to
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for a confidential discussion.
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Location:
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Sydney, New South Wales, Australia
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Salary:
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Range provided by Salt; actual pay depends on skills and experience
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#J-*****-Ljbffr

📌 Technical Support Engineer - Frontend (New South Wales)
🏢 Salt
📍 New South Wales