Job Description
Senior Manager, ServiceNow Platform Lead
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Our client is a globally recognised organisation operating at enterprise scale across more than 60 countries. They are investing heavily in their global technology function and are creating a current leadership structure to build a world-class ServiceNow capability across Sydney, London, India and the US.
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As part of this transformation, they're seeking an experienced ServiceNow Platform Leader to own the technical platform and help shape its future.
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The role
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This is a newly created leadership opportunity where you'll become the technical owner of a global enterprise ServiceNow platform.
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Reporting directly to the Vice President of Service Transformation, you'll lead platform governance, releases, upgrades, architecture oversight and technical delivery while managing a globally distributed engineering team.
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This is a true ***** leadership role. You'll mentor engineers, guide technical decisions and remain hands-on enough to maintain credibility while influencing the future direction of the platform.
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Working closely with Product Leadership, you'll determine how work is prioritised and delivered, ensuring platform stability, governance and long-term scalability rather than simply reacting to incoming requests.
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Key responsibilities
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Own the global ServiceNow platform and technical roadmap.
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Lead platform governance, upgrades, releases and change management.
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Prioritise platform work and manage engineering capacity.
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Oversee architecture, technical standards and platform performance.
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Lead and mentor a global engineering team across Sydney and India.
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Drive platform improvements and continuous optimisation.
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Partner with Product teams to deliver secure, scalable platform capabilities.
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Present platform strategy, innovation and roadmap updates to senior IT leadership.
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Ensure enterprise governance, compliance and release quality across the platform.
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Skills and experience
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You'll likely come from a ServiceNow Administrator, Developer or Platform Engineering background before progressing into technical leadership.
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We're looking for someone who has:
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Strong hands-on ServiceNow platform expertise.
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Experience leading ServiceNow platform operations within a large enterprise.
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Release governance, change management and platform upgrade experience.
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Experience managing technical teams while remaining hands-on.
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Strong stakeholder management with the confidence to challenge priorities when required.
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ServiceNow certifications (highly regarded).
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ITIL / enterprise ITSM knowledge.
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Experience working across global teams and multiple time zones.
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Benefits and additional information
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$190,000 base + super + 10% STI.
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Hybrid working (4 days in the office).
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Work from home every Friday.
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Finish at 1pm every Friday.
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2 additional wellbeing days each year.
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5 gifted leave days over Christmas.
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Employee Assistance Program.
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Retail discounts and employee benefits.
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Fresh fruit and snacks in the office.
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Novated leasing and salary sacrifice options.
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Up to 30% discounts on award-winning restaurants and accommodation.
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Gym memberships and lifestyle benefits.
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Genuine opportunity to build and lead a growing global ServiceNow function.
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#J-*****-Ljbffr

📌 Senior Manager, Servicenow Platform Lead (New South Wales)
🏢 Talent
📍 New South Wales