Job Description
Join Victoria's Largest Residential Builder
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At Mirrastone, we are proud to be Victoria's largest residential home builder, delivering thousands of homes each year across some of the state's most recognised brands.
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Our vision is deliberately easy:
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"To be the home builder most known for changing consumer views on home building in Victoria."
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Our group includes industry-leading brands such as Sherridon Homes, Royston Homes, Soho Living, Marque Property Group and others, delivering homes and communities across metropolitan and regional Victoria.
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Due to continued growth, we are seeking an experienced Service & Warranty Supervisor to join our team, servicing Melbourne's Northern and Western suburbs.
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This is an excellent opportunity for someone with a strong background in residential construction who enjoys problem-solving, building relationships, and delivering exceptional customer experiences.
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The Role
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As a Service & Warranty Supervisor, you will be responsible for managing post-construction service and warranty matters, ensuring our customers continue to receive a high standard of support long after they have received the keys to their new home.
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Key responsibilities include:
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Conducting new home service and warranty inspections
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Identifying, assessing and resolving building defects and maintenance issues
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Preparing detailed inspection reports and service requests
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Coordinating trades, suppliers and contractors to complete rectification works
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Providing technical advice and guidance to customers throughout the warranty process
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Building strong relationships with homeowners and delivering exceptional customer service
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Working closely with Service & Warranty Administrators, Technicians and internal stakeholders
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Managing warranty outcomes in line with company standards, VBA requirements and industry best practice
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Ensuring service requests are resolved efficiently and within agreed timeframes
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Maintaining accurate records and documentation throughout the warranty process
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About You
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To be successful in this role, you will bring:
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Previous experience within a Service & Warranty, Maintenance or Construction role in the residential building industry
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Strong understanding of residential construction methods and defect diagnosis
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Sound knowledge of VBA requirements, building regulations and industry standards
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Excellent communication and conflict-resolution skills
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Ability to manage customer expectations and navigate challenging situations professionally
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Strong organisational skills and attention to detail
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Ability to work autonomously while contributing positively to a team environment
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Current Australian Driver's Licence
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The following would be highly regarded:
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Certificate IV in Building and Construction
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Trade qualification within the construction industry
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Experience working within a volume home building environment
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Why Join Mirrastone?
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Competitive salary package
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Fully maintained company vehicle
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Mobile phone, fuel card and E-Tag provided
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Ongoing training, support and professional development
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Strong leadership and a collaborative team environment
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Weekly team catch-ups and ongoing support from experienced colleagues
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Long-term career opportunities within Victoria's largest residential builder
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Industry-leading systems and processes
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Outstanding company culture and employee events
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Opportunity to work for a business with a strong pipeline and continued growth
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If you have a strong construction background, enjoy solving problems and take pride in delivering exceptional customer outcomes, we'd love to hear from you.
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Please note: Applicants must have unrestricted Australian working rights and be available to attend an in-person interview.
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📌 Service And Warranty Supervisor (Victoria)
🏢 Mirrastone
📍 Victoria