Senior Contact Centre Engineer -- Flexible/Remote (New South Wales)

Senior Contact Centre Engineer -- Flexible/Remote (New South Wales)

20 Aug
|
Optus Enterprise
|
New South Wales

20 Aug

Optus Enterprise

New South Wales

Job Description
Optus Enterprise is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer, delivering L2/L3 support across Genesys, Nuance, and analytics with on-call duties in a fast-paced, multi-vendor workplace.
n
You will apply 8–10+ years of experience with Genesys Cloud CX/Engage or Nuance, voice technologies (SIP/RTP), ITIL
incident/problem/change
management, and scripting (PowerShell or Python).
#J-*****-Ljbffr

📌 Senior Contact Centre Engineer -- Flexible/Remote (New South Wales)
🏢 Optus Enterprise
📍 New South Wales

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