Job Description
Your Role
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This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.
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Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.
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Responsibilities
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Operations and maintenance of Megaport's next-generation network
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Major network and Level 3 customer incident fault resolution
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Network capacity management activity ensuring availability,
forecasting/planning
& deployment
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Document all work completed in Megaport's OSS/BSS systems
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Ensure appropriate monitoring is implemented for network equipment
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Maintain technical relationships with vendors and internal engineering teams
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Provide escalation support for network operations centre staff, sales, deployment, and other business units
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Provide technical summaries of proposed, planned, and completed technical work
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Evaluation, testing, and certification of new network hardware, systems and software
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Development and delivery of training to Network Operations staff
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Work with Engineering on network enhancement projects
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Qualifications
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Passionate about technology and using technology to solve problems
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Strong work ethic and willingness to continuously improve yourself
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Focus on end user experience,



taking the extra step so that users can get the most from their services
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Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
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Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
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Production experience operating optical networks, particularly with DWDM and ROADM systems
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Production experience operating transit networks including managing upstream, downstream and peering relationships
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Production experience in Juniper, Cisco and Nokia hardware platforms
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Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
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Linux OS and Perl or Python coding experience will be highly regarded
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Be proactive and self-motivated
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Organised with a strong attention to detail
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Exceptional time management skills
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Have the ability to take initiative and work effectively in a rapidly changing workplace
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Ability to work autonomously as well as in remote teams
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Benefits
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Hybrid work model: Three days a week in the Brisbane office, with flexibility to work remotely or from the office on other days
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On-Call: Weekend and public holiday shifts are part of a rotating on-call schedule approximately every 10 weeks to ensure continuous coverage and support availability
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Flexible working environment – a remote‐first culture with coworking options available
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Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program
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Health and wellness support – through a wellness allowance and employee wellbeing initiatives
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Comprehensive learning support – generous study and training allowance plus paid study leave
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Creative, modern workspaces – designed to inspire when you're not working remotely
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Motivated, inclusive team – work alongside industry experts and fresh talent
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Recognition programs – celebrate achievements with our Legend and Kudos award
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📌 Network Operations Engineer (Queensland)
🏢 Megaport
📍 Queensland