Job Description
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Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
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Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
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Proficiency in Groovy scripting
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Solid understanding of Java (debugging, minor enhancements)
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Experience with Kubernetes and containerized environments
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Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
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Experience with Splunk and Recent Relic for monitoring and log analysis
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Familiarity with Codefresh and GitHub Actions for CI/CD
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Knowledge of Incapsula (Imperva) or similar WAF solutions
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Strong understanding of IAM, security protocols, and authentication flows
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Must Have Skills
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Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
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Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
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Proficiency in Groovy scripting
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Solid understanding of Java (debugging, minor enhancements)
n
Experience with Kubernetes and containerized environments
n
Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
n
Experience with Splunk and New Relic for monitoring and log analysis
n
Familiarity with Codefresh and GitHub Actions for CI/CD
n
Knowledge of Incapsula (Imperva) or similar WAF solutions
n
Strong understanding of IAM, security protocols, and authentication flows
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Requirements Detailed Job Description
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Roles and responsibilities:
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Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack
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Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle
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Support and maintain ForgeRock Directory Services (DS) environments
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Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)
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Develop and maintain Groovy scripts for customization and automation
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Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels
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Investigate issues using monitoring tools like Splunk and New Relic
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Support Kubernetes-based deployments and containerized IAM workloads
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Assist with CI/CD pipelines using Codefresh and GitHub Actions
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Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting
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Perform Java-based debugging and minor code enhancements
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Participate in incident management, RCA, and problem management
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Collaborate with security and infrastructure teams to ensure compliance with security best practices
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Support release deployments and environment stability across Dev/Test/Prod
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📌 Support Engineer (Victoria)
🏢 Xpt Software Australia
📍 Victoria