Job Description
Summary
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Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses. We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O; delivery to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence.
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Day to Day, You Will
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Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
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Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
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Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
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Grow revenue by identifying upselling and cross-sell opportunities.
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Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.
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Champion client interests and feedback within Avanade,



driving service improvements and innovation.
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Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
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Follow delivery management and governance guidelines for managed service portfolio.
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Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.
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Qualifications
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Skills and Experience
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You are an experienced Managed Services specialist and an Australian citizen.
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You Will Have
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Minimum 3 years' experience in client success or account management, within an MSP or IT services environment.
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Positive communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
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Strong negotiation, problem-solving, and analytical abilities, especially relating to IT solutions and service delivery.
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Highly organised, self-motivated, and results-driven, with a passion for technology and client satisfaction.
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📌 Dynamics Erp F&O Service Delivery Manager (Managed Services) (New South Wales)
🏢 Avanade
📍 New South Wales