Job Description
Overview
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Infrastructure, Cloud & DevOps - Connecting Australian companies and leaders with the very best talent in the market
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3-month daily rate contract
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Market leading Australian business
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High performing team, valuing collaboration
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Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual.
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About the role:
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Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.
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Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution.
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Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.
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Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.
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Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.
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Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.
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Drive problem management activities to successful completion, ensuring root causes are identified and addressed.
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About you:
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Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.
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Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives.
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Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.
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Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes.
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Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.
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ITIL certification preferred.
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Apply now!
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Details
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Seniority level: Mid-Senior level
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Employment type: Contract
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Job function: Information Technology
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Industries: IT Services and IT Consulting
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📌 Incident And Problem Manager (Victoria)
🏢 Emmbr
📍 Victoria