Job Description
1 day ago Be among the first 25 applicants
n
Get AI-powered advice on this job and more exclusive features.
n
ServiceNow Elite Partner - Join as the second in charge of our SNOW Operations team. Lead, coordinate and support the team. Technical hands-on role.
n
n
Expanding ServiceNow Practice with a broad variety of customers & projects
n
Flexible working environment (Hybrid work) and friendly & supportive team
n
Career growth opportunities in Consulting, Architecture or Management
n
n
*********Australian
Citizens or Permanent Resident only ********
n
About the company
n
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.
n
Our expertise:
n
n
Cloud and infrastructure
n
Cyber security
n
Software and data integration
n
ServiceNow
n
n
We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!
n
About the role
n
As part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support.
n
You will be both an individual contributor and a first line leader, providing technical escalation and operational support to team members in our Operations team.
n
n
Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team
n
Support the delivery of enhancements and deployment of new features.
n
Resolve complex configuration and integration challenges.
n
Act as a technical escalation point for Operations team members
n
Triage and monitor workload to ensure high quality delivery of work within SLA
n
Lead technical day to day including stand ups, escalations, coaching with the team
n
Work closely with the ServiceNow Operations Manager to deliver on the team strategy
n
Become a 'ServiceNow evangelist' with our customer stakeholders, raising awareness of the platform and encourage further adoption
n
Maintain excellent service levels to our customers
n
n
About you
n
We are looking for someone who is passionate about ServiceNow and the perks it brings to organisations.
n
n
5+ years in a ServiceNow Developer/Engineer position
n
Creative, strategic and thoughtful "hands-on" leader with "can-do" leadership approach
n
Strong knowledge across a few ServiceNowmodules such as ITSM, CSM, HRSD, ITAM, ITOM, etc.
n




Proven experience managing multiple tasks in a busy environment
n
Ability to describe ServiceNow Best Practices
n
Excellent communication and customer services skills
n
Willingness to learn and grow
n
Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
n
Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
n
Varied engagements, environments and clients across both corporate and government sectors)
n
Work with some of the brightest minds in the Industry
n
Genuine flexible work environment (WFH & Office)
n
Strong investment in training and upskilling - certifications paid for
n
Mature team environment with a high level of engagement
n
Location: SYDNEY or MELBOURNE or BRISBANE
n
Facilities for socialising and relaxing
n
Lots of company social events
n
"Me Days" ~ equivalent to 1 extra week of annual leave
n
$140,000-$150,000 package per annum + bonus + benefits
n
n
Culture
n
People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.
n
The 3 simple elements of the AC3 Way are:
n
n
Work Wise– As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
n
Work Humble– As a team, we bring our authentic selves to the world of tech. It's our down-to-earth, humble nature that makes us unique and easy to work with.
n
Work Honest– We're here to do an honest day's work, individually and as a team. We're constantly looking for opportunities to take the initiative and implement practical solutions.
n
n
We'd love for you to experience the AC3 way for yourself!
n
Seniority level
n
n
Seniority level
Mid-Senior leveln
n
Employment type
n
n
Employment type
Full-timen
n
Job function
n
n
Job function
Information Technologyn
Industries
IT Services and IT Consultingn
n
Referrals increase your chances of interviewing at AC3 by 2x
n
Get notified about new Operational Specialist jobs in Melbourne, Victoria, Australia.
n
Waterways, Victoria,



Australia 1 hour ago
n
Vehicle Service Technician, Footscray - $**** Sign On Bonus!
n
West Footscray, Victoria, Australia 1 day ago
n
Melbourne, Victoria, Australia 1 week ago
n
Engineering Operations Technician, InfraOps Cluster Operations
n
Melbourne, Victoria, Australia 1 week ago
n
Expression of Interest (Casual Work) - Operations Driver, Warehouse Technician, Scooter Swapper
n
Melbourne, Victoria, Australia 9 months ago
n
Distribution Centre Operations Manager - Afternoon Shift (2pm - 10pm)
n
Mulgrave, Victoria, Australia 2 weeks ago
n
Port Melbourne, Victoria, Australia 2 weeks ago
n
Dandenong, Victoria, Australia 3 weeks ago
n
Engineering Operations Technician Trainee, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 1 week ago
n
Melbourne, Victoria, Australia 1 week ago
n
Melbourne, Victoria, Australia A$60,******-A$65,******** day ago
n
Engineering Operations Technician, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 1 week ago
n
Engineering Operations Technician, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 6 days ago
n
Engineering Operations Technician, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 1 week ago
n
Engineering Operations Technician, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 1 week ago
n
West Melbourne, Victoria, Australia 2 weeks ago
n
Vehicle Service Technician, Richmond - $5,000 Sign on Bonus
n
Melbourne, Victoria, Australia 22 hours ago
n
Melbourne, Victoria, Australia 3 weeks ago
n
Engineering Operations Technician, Data Center Engineering Operations
n
Melbourne, Victoria, Australia 2 weeks ago
n
Melbourne, Victoria, Australia 17 hours ago
n
Bytewize Vacancy ********* for Specialist Technicians
n
Bytewize Vacancy ********* for Specialist Technicians
n
Ravenhall, Victoria, Australia 1 week ago
n
Bytewize Vacancy ********* for Specialist Technicians
n
Melbourne, Victoria, Australia 4 weeks ago
n
Bytewize Vacancy ********* for Specialist Technicians
n
Bytewize Vacancy ********* for Specialist Technicians
n
Manager Operations Improvement and Analysis
n
Laverton North, Victoria, Australia A$120,******-A$160,******** week ago
n
Bytewize Vacancy ********* for Specialist Technicians
n
Craigieburn, Victoria, Australia 2 days ago
n
Aircraft Technician - Line Maintenance - Melbourne
n
Melbourne, Victoria, Australia 6 days ago
n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-*****-Ljbffr

📌 Servicenow Operations Technical Lead (Victoria)
🏢 AC3
📍 Victoria