Job Description
Overview
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Guest Services Manager – Lone Pine Barracks
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We are currently seeking a highly experienced and enthusiastic Guest Services Manager to oversee and enhance our onsite accommodation and cleaning services at Lone Pine Barracks.
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Full-time salaried role
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Monday – Friday
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Family-friendly role with excellent work-life balance
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Career growth and development opportunities
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Supportive Defence environment
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Are you an experienced leader with a passion for operational excellence and service delivery? Compass Group is seeking a dedicated Guest Services Manager to oversee and enhance our accommodation and cleaning services at Lone Pine Barracks.
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About the Role
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As the Guest Services Manager, you will be responsible for the day-to-day management of accommodation and cleaning services, ensuring high standards of service, safety and compliance. You'll lead a diverse team, manage budgets and supplies, and drive continuous improvement across the operation.
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Key Responsibilities
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Oversee accommodation and cleaning services to ensure consistent operational excellence
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Establish and manage stock control systems, procurement and supply processes
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Develop and maintain staff rosters aligned with operational requirements
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Respond to Defence stakeholder enquiries and resolve issues promptly and professionally
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Manage budgets to ensure cost efficiency and effective resource allocation
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Ensure compliance with all health, safety and hygiene standards
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Prepare and present regular operational and performance reports
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About You
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Minimum 3 years' experience in a managerial role within cleaning,



accommodation or facilities services
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Diploma or degree in Facilities Management, Hospitality Management, Business Administration or a related discipline (advantageous)
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Certification in cleaning management or a related field (advantageous)
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Strong understanding of health and safety regulations relevant to cleaning and accommodation
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Proven leadership capability with a focus on accountability, safety and continuous improvement
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Excellent communication and interpersonal skills
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Proactive, solutions-focused mindset with a strong commitment to service excellence
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Must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance, including a satisfactory Australian Federal Police check
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Why Compass?
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Join a global industry leader offering career stability and progression
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Access extensive training, development and leadership programs
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Supportive, inclusive and professional work culture
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Competitive salary and great company benefits
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ESS is a market leader in delivering hospitality and support services to Defence, offshore and remote sites across Australia. From dining facilities to accommodation and recreation services, we support Defence communities every day.
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We are committed to a fair, equitable and accessible recruitment process. If you require adjustments or alternative formats, please contact us at **** TALENT or ******.
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We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and people with disability.
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📌 Manager - Guest Service (Singleton)
🏢 Compass Group Australia
📍 Singleton