Job Description
Field Engineer and Solutions Manager - Tyres
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Job Description
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Customer Requirements Research: Conduct in-depth research on customer needs for tyre products, including performance, specifications, application scenarios, etc., to provide a basis for product development and sales strategies.
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Technical Support: Assist the sales team in product demonstrations and technical presentations to help customers understand the advantages and features of the products.
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Product Installation and Commissioning: Be responsible for the on‐site installation and commissioning of tyre products to ensure their proper use.
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Customer Training: Provide technical training on product usage, maintenance, and care to help customers better manage and use their tyres.
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Troubleshooting and Repair: Respond promptly to customer feedback on product issues, conduct on‐site troubleshooting and repairs to ensure continuous customer use.
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Quality Feedback: Collect quality issues that arise during customer use and provide timely feedback to the relevant departments within the company to promote product quality improvement.
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Customer Relationship Maintenance
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Customer Communication: Act as a bridge between the company and customers, regularly follow up with customers to collect their opinions and suggestions to enhance customer satisfaction.
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Sales Support: Assist the sales team in maintaining customer relationships, exploring potential needs, and driving sales performance growth.
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Market Information Collection
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Market Dynamics Feedback: Keep an eye on market trends and competitor situations, gather relevant information and provide timely feedback to the company to support product development and market strategy adjustments.
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Field Testing
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Conduct on‐site tyre inspections, performance analysis, and troubleshooting.
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Support the development and testing of current tyre products for the Australian market.
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Gather and report field feedback to our factories and product teams.
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Team Development and Leadership
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Build, lead, and manage a geographically distributed technical support team across Australia.
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Define team structure, recruit talent, and implement training programs to ensure consistent, high‐quality technical service delivery.
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Foster a culture of accountability, safety, collaboration, and continuous improvement among team members.
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Provide regular coaching, performance management, and professional development opportunities.
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Other Responsibilities
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Technical Support Documentation: Organize and write product user manuals, technical training materials, etc., to provide standardized technical support to customers.
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Industry Events: Technical representation at industry events. Presentation of product technologies at industry and customer events.
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Job Qualifications
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Educational Background: Typically requires a bachelor's degree in mechanical engineering, automotive engineering, or a related field.
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Relevant Work Experience: Prior 5+ years experience in a field engineer role, particularly within the automotive or tire industry, is highly desirable. Experience with on‐site installation, maintenance, and repair of mechanical or automotive components is a significant advantage.
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Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal departments. Ability to explain technical concepts in a clear and understandable manner.
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Problem‐Solving Skills: Strong analytical and problem‐solving abilities to diagnose and resolve technical issues efficiently. Ability to think critically and make sound decisions under pressure.
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Seniority level
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Mid‐Senior level
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Employment type
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Full‐time
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Job function
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Management
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Industries
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Motor Vehicle Manufacturing
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📌 Field Engineer And Solutions Manager - Tyres (Victoria)
🏢 Sailun Tyre Europe
📍 Victoria