Job Description
About the Role
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As a Platform Manager, Managed Services, you will be responsible for the ongoing management and operation of a critical managed services platform that provides mission‐critical payment services to a portfolio of major clients.
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Key Responsibilities
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Directly lead a team of Project Managers and Business Analysts, while overseeing the activities of developers and testers through a matrix management structure to ensure the effective planning and execution of platform initiatives.
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Plan, manage, and oversee activities to ensure the platform remains compliant with all relevant regulatory, operational, and contractual requirements while delivering new capabilities through major software releases and ad‐hoc change initiatives.
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Manage project initiation activities, including identifying client requirements, contractual obligations, business objectives, stakeholders, and access to existing information and systems.
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Ensure all platform changes and releases align with operational standards, industry standards, and compliance requirements.
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Develop and maintain comprehensive delivery and resource plans for all platform management activities.
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Collaborate with Product Development, Sales, Client Relationship Management, Technology Solutions, Service Delivery, and other cross‐functional teams to support the effective operation and evolution of the platform.
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Build and maintain strong client relationships through regular engagement, site visits, and governance meetings to ensure business requirements are understood and successfully delivered.
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Lead change management activities associated with platform releases and other change initiatives.
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Support the recruitment, development, coaching,



and performance management of Project Managers and Business Analysts to ensure successful delivery outcomes.
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Act as the primary liaison between technical and non‐technical teams, as well as client stakeholders, to facilitate effective collaboration and communication.
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Coordinate activities and resources across multiple technical and business teams operating within a matrix environment to support platform releases and change programmes.
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Manage delivery risks, issues, dependencies, and project progress to ensure scope, schedule, quality, and business objectives are achieved while proactively addressing potential challenges.
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Manage third‐party vendors and subcontractors, including integration activities, deliverables, performance monitoring, and contractual obligations.
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Oversee platform customisation and integration with FIS and third‐party solutions to meet client requirements.
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Deliver informative and decision‐focused presentations to both technical and business stakeholders within FIS and client organisations.
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Identify process gaps and opportunities for improvement and drive continuous improvement initiatives to enhance platform operations, delivery effectiveness, and client outcomes.
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What You Will Bring
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Success in this senior leadership role will require extensive experience in Project Management, Programme Management, and/or Release Management, ideally within a managed services and payments environment.
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You Will Also Bring
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Proven experience within the FinTech industry, particularly in payments.
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Significant leadership experience, including people management and team development.
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Strong knowledge of merchant acquiring, payment switching, and clearing, ideally with experience in Connex and related payment processing solutions.
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Exceptional stakeholder management and relationship‐building skills, with the ability to communicate effectively at all levels of an organisation.
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Comprehensive knowledge of project management methodologies, standards, processes, and governance frameworks.
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Experience managing projects across a variety of delivery methodologies and lifecycles, including Agile, Waterfall, traditional phased delivery, rapid delivery, and conversion programmes.
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Knowledge of industry standards relevant to card payments, including AS****, ISO****, and related standards.
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Strong understanding of the financial services sector and payments ecosystem.
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Advanced proficiency with project and programme management tools.
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Demonstrated experience managing project budgets, resource plans, and delivery schedules.
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Solid negotiation and influencing skills, with the ability to achieve positive outcomes across diverse stakeholder groups.
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Excellent analytical, problem‐solving, conflict resolution, and time management skills.
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Outstanding written and verbal communication skills.
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The ability to engage confidently and effectively with executive‐level client stakeholders.
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What We Offer
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Flexible, hybrid working conditions
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Genuine opportunities to learn and grow with a Fortune 500 global FinTech
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Competitive salary and benefits including medical and personal insurances and employee share scheme
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#J-*****-Ljbffr

📌 Manager, Managed Service (Victoria)
🏢 Fis
📍 Victoria