Job Description
3 days ago Be among the first 25 applicants
n
This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
n
Director of Sales, HR, Finance & Business Operations
n
Senior Manager – Customer Success (SaaS)
n
Global Fintech Leader | High-Impact Strategic Role
n
12-Month Contract with Strong Potential for Extension | Hybrid Work Environment | Sydney-Based
n
Are you a strategic customer success leader with a proven track record in SaaS? This is your opportunity to step into a key role with a global Fintech organisation that's revolutionising how small to medium businesses operate.
n
Backed by award-winning SaaS products and continued growth across the APAC region, this company is expanding their Sydney-based Customer Success team. Reporting directly to the Head of Customer Success APAC, you'll lead the design and execution of high-impact customer strategies to drive retention, loyalty and advocacy.
n
Key Responsibilities:
n
n
Design and execute customer retention programs that combine digital solutions and human-led experiences.
n
Build strong, trust-based customer relationships that foster long-term loyalty and increase brand advocacy.
n
Optimise and scale existing programs to drive ecosystem growth, retention, and lead generation.
n
Leverage AI, data insights, and predictive modelling to proactively reduce churn and identify growth opportunities.
n
Collaborate across Sales, Product, Marketing, Analytics, and Data Science to ensure seamless, value-driven customer journeys.
n
Drive a culture of experimentation, testing new initiatives and quantifying their business impact before market rollout.
n
Work closely with Customer Experience Design to develop and implement detailed journey maps, execution playbooks, and success metrics.
n
n
What You Bring:
n
n




SaaS industry experience in a similar senior customer success or retention strategy role.
n
Minimum 3 years of experience in customer strategy, journey mapping or experience design.
n
A commercially-minded leader who consistently exceeds retention and revenue goals.
n
Strong strategic acumen with the ability to align customer success initiatives to broader business goals.
n
A passion for operational excellence—you're hands-on, process-driven, and solution-oriented.
n
Exceptional stakeholder management and influence skills across cross-functional teams.
n
Tertiary qualifications in a relevant discipline or equivalent practical experience.
n
n
Why Join?
n
n
Hybrid working – balance flexibility with collaboration
n
Work in a high-performing, values-driven team
n
Initial 12-month contract with genuine potential to convert to permanent (competitive salary $180K + super)
n
Be part of a trusted global Fintech brand making a real difference for SMEs
n
n
Ready to make your next move?
n
Click Apply Now or contact Toni on ************ for a confidential conversation.
n
Applications are being reviewed regularly – don't miss out on this rare opportunity to make a real impact!
n
Seniority level
n
n
Seniority level
Mid-Senior leveln
n
Employment type
n
n
Employment type
Full-timen
n
Job function
n
n
Job function
Customer Service, Strategy/Planning, and Project Managementn
Industries
Software Development and Internet Marketplace Platformsn
n




Referrals increase your chances of interviewing at Salt by 2x
n
Sign in to set job alerts for "Manager of Customer Success" roles.
n
Manager, Customer Support Engineering, APAC
n
Technical Success Manager - Australia & New Zealand
n
Relationship Manager (Partner/Supply) (Australia)
n
Brisbane City, Queensland, Australia 3 days ago
n
Adelaide, South Australia, Australia 3 days ago
n
Greystanes, New South Wales, Australia 3 days ago
n
Sydney, Recent South Wales, Australia 3 days ago
n
Perth, Western Australia, Australia 3 days ago
n
Melbourne, Victoria, Australia 3 days ago
n
Adelaide, South Australia, Australia 3 days ago
n
Brisbane, Queensland, Australia 3 days ago
n
Sydney, New South Wales, Australia 3 days ago
n
Canberra, Australian Capital Territory, Australia 3 days ago
n
Adelaide, South Australia, Australia 3 days ago
n
Brisbane, Queensland, Australia 3 days ago
n
Sydney, New South Wales, Australia 3 days ago
n
Perth, Western Australia, Australia 3 days ago
n
Melbourne, Victoria, Australia 3 days ago
n
Adelaide, South Australia, Australia 3 days ago
n
Melbourne, Victoria, Australia 3 days ago
n
Canberra, Australian Capital Territory, Australia 3 days ago
n
Brisbane, Queensland, Australia 3 days ago
n
Perth, Western Australia, Australia 3 days ago
n
Canberra, Australian Capital Territory, Australia 3 days ago
n
Sydney, New South Wales, Australia A$145,******-A$160,******** days ago
n
Melbourne, Victoria, Australia A$145,******-A$160,******** days ago
n
Sydney, New South Wales, Australia 1 month ago
n
Perth, Western Australia, Australia 2 weeks ago
n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-*****-Ljbffr

📌 Manager Of Customer Success (Saas) (New South Wales)
🏢 Salt
📍 New South Wales