Manager, Service Desk and End User Computing (Canberra or Sydney)
CSC Commonwealth Superannuation Corporation – Canberra ACT
Full time, Permanent
16h ago , from CSC Commonwealth Superannuation Corporation
Location: Canberra preferred, open to Sydney
Position type: Permanent
Your new role
We're looking for an experienced technology leader to join our Transformation and Technology team as Manager, Service Desk & End User Computing. This is an opportunity to lead critical customer-facing technology services that support our people across office, remote and cloud environments, while shaping the future of end-user technology at CSC. Play a key leadership role in driving service excellence, continuous improvement, technology modernisation and solid customer outcomes, while fostering a high-performing and engaged team culture.
Key Responsibilities
Lead and develop the Service Desk and End User Computing teams
Oversee service desk operations and end-user technology services
Monitor service performance and drive continuous improvement
Manage escalations and support major incident response
Shape CSC's end-user technology standards and roadmap
Oversee technology asset, configuration and knowledge management
Manage budgets, vendors and key service provider relationships
Strengthen risk, audit and compliance outcomes
Identify opportunities to improve technology services and the employee experience
What you'll need to excel
Tertiary qualification or certification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience, desired
Minimum of 2 years' experience in maintaining finances e.g. Budgets/Contracts




Experience in IT service management and ITIL best practices
Strong knowledge of infrastructure, telecommunications, end-user technologies and cloud services
Understanding of IT security, virtual desktop and device management solutions
Experience improving systems, processes and service delivery outcomes
Proven ability to lead, coach and develop high-performing teams
Strong organisational skills, with the ability to manage competing priorities
Excellent communication and stakeholder management skills
Opportunity to shape and improve the end-user experience through modern workplace technologies and processes
Work with a dedicated, enthusiastic and high-performing team
Be part of an environment that values innovation and continuous improvement
For any other questions about this role, contact: ******
No agency applications considered
What you'll get in returnA career where you belong
At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits:
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📌 Manager, Service Desk And End User Computing (Canberra Or Sydney)
🏢 Commonwealth Superannuation
📍 Canberra