A Senior Operations Manager role leading safe and efficient operational activities across a complex service environment. You will provide leadership, guidance, and coaching to supervisory teams, ensure effective workforce planning and deployment to meet operational requirements, and build and maintain strong relationships with customers, clients, and key stakeholders. This role is not you typical 9-5.
Key responsibilities
Lead safe and efficient operational activities across a complex service environment
Provide leadership, guidance, and coaching to supervisory teams
Ensure effective workforce planning and deployment to meet operational requirements
Build and maintain strong relationships with customers, clients, and key stakeholders
Ensure compliance with contractual obligations, service standards, and organisational policies
Monitor operational performance and implement continuous improvement initiatives
Coordinate activities across multiple operational functions to achieve business objectives
Lead responses to operational disruptions, incidents, and emergency situations




Promote and maintain a proactive safety culture
About you
Proven leadership experience within large scale operational environments
Candidates with experience leading operations within logistics, transport, rail, aviation, or related industries are encouraged to apply.
Experience managing complex frontline operations and evidence managing complex stakeholder engagement
Demonstrated success leading teams in safety critical or high risk environments
Strong understanding of compliance, risk management, and operational standards
Ability to monitor and manage performance against agreed targets and service levels
Excellent stakeholder management and relationship building skills
Strong decision making capability in quick-paced and challenging situations
Excellent organisational, communication, and problem solving skills
High attention to detail and strong operational discipline
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📌 Head Of Operations (Melbourne)
🏢 People2people - Melbourne
📍 Melbourne