The General Manager or National Manager plays a critical, hands‐on role in the day‐to‐day running of the recruitment agency. Beyond setting frameworks and strategy, this role actively supports branches and consultants in real time—removing operational roadblocks, stepping in during high‐volume or high‐pressure periods, and ensuring recruitment teams can focus on winning and delivering work. This is a highly visible, practical leadership role suited to someone who understands recruitment from the ground up and is comfortable rolling up their sleeves to support consultants, managers, and clients when needed.
Key Responsibilities
Day‐to‐Day Operations & Business Support
Oversee and support the daily operational rhythm of the business across all branches
Act as a central escalation point for operational issues affecting consultants, candidates, clients, or contractors
Proactively identify and resolve workflow bottlenecks impacting job flow, placements, onboarding, payroll, or billing
Maintain strong visibility across live jobs, contractor numbers, onboarding volumes, and operational capacity
Hands‐On Support to Recruitment Teams
Step in to support recruitment teams during peak periods, staff shortages, or high‐volume client demands
Assist consultants and managers with:
Candidate onboarding and compliance troubleshooting
Contractor mobilisation and redeployment
Client onboarding and operational setup
Process guidance for temp, perm, and contract placements
Work alongside branch managers to stabilise underperforming or high‐growth teams from an operational perspective




Provide real‐time coaching and guidance on best‐practice recruitment operations
Operational Leadership
Ensure consistent execution of national processes while remaining flexible to local market needs
Translate business strategy into practical, workable daily actions for teams
Partner closely with branch and state leaders to support execution, not just oversight
Process, Quality & Continuous Improvement
Continuously review day‐to‐day recruitment workflows to improve speed, quality, and candidate experience
Refine operational processes based on real feedback from consultants and clients
Balance compliance requirements with practical, recruiter‐friendly solutions
Systems & Workflow Enablement
Ensure ATS/CRM, payroll, and compliance systems support recruiters rather than slow them down
Actively support teams with system usage, troubleshooting, and adoption
Identify gaps where systems or processes are impacting consultant productivity and fix them
Compliance, Payroll & Risk
Oversee contractor compliance, payroll accuracy, and award interpretation on a daily basis
Step in to resolve urgent payroll or compliance issues impacting candidates or clients
Ensure recruitment teams understand and follow compliance requirements without unnecessary complexity
People Leadership & Culture




Lead operational and support teams with a service‐oriented mindset
Foster a culture where operations is seen as a partner to recruitment, not a blocker
Set the tone for accountability, responsiveness, and practical problem‐solving
Key Skills & Experience
Strong background in recruitment agency operations with hands‐on experience
Experience in a blue‐collar industry is desirable
Demonstrated ability to support recruiters in live environments
Deep understanding of temp workforce operations, compliance, and payroll
Experience working closely with consultants, clients, and contractors
Comfortable balancing strategic thinking with daily execution
Confident stepping into operational detail when required
Personal Attributes
Practical, solutions‐focused, and unafraid to get involved
Highly responsive and calm under pressure
Strong sense of ownership and accountability
Approachable leader who earns trust from recruiters
Able to switch seamlessly between detail and big picture
Why Join Us?
Market-competitive salary + performance‐based incentives
Genuine opportunity to significantly increase your earnings
National business with offices across Australia
Support from our wider national recruitment team
Career progression as the business continues to grow
Ongoing training and professional development
Paid birthday leave
Employee Assistance Program (EAP)
Team celebrations and social events
Employee recognition programs
Supportive, energetic team environment
And yes — we like to have a laugh while getting the job done!
#J-*****-Ljbffr

📌 General Manager - Labour Hire (Sydney)
🏢 seek.com.au
📍 Sydney