Job Description
Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA
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1 day ago Be among the first 25 applicants
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Join to apply for the Client Services Systems / Network Engineer (In office) role at PRA
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Job Title:Systems & Network Engineer (On-Site)
n Location:North Sydney, NSW
n Salary: Up to $120k + Super
n Type: Permanent (On-site, 5 days per week)
n Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)
n About the Role
n I am seeking a hands-on Systems & Network Engineerwith experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.
n If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.
n Key Responsibilities
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Act as the first point of contact and trusted advisor for client IT needs.
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Design, configure, and maintain servers, networks, firewalls, and security systems.
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Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
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Conduct on-site client visits for support, maintenance, and project delivery.
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Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
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Collaborate with vendors and internal teams to implement solutions.
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Document technical work, site visits, and client interactions clearly.
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Contribute to infrastructure and network projects, from requirements gathering to delivery.
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Provide training and best-practice guidance to clients and colleagues.
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Participate in after-hours/emergency support when required.
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Key Skills & Experiencen
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5+ years' experience in systems and network engineering.
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Strong knowledge of networking, servers, firewalls, and IT security.
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Experience with cloud, hybrid, and on-premise environments.
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Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask).
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Excellent troubleshooting skills with a proactive, customer-first mindset.
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Strong communication skills with the ability to build and maintain client relationships.
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Experience delivering on-site technical services and managing multiple priorities.
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Bachelor's degree in IT, Computer Science, or related field (preferred).
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What Success Looks Liken
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High client satisfaction and strong long-term relationships.
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SLA compliance with quick and effective resolution of issues.
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Stable and secure IT environments for clients.
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Clear, qualified communication and documentation.
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Value-add through proactive recommendations and technical improvements.
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Interested? CVs to
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Follow with a phone call ************ Immediate starts are advantageous.n
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Seniority level
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Seniority level
Mid-Senior leveln
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Employment type
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Employment type
Full-timen
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Job function
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Job function
Information Technologyn
Industries
Staffing and Recruitingn
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📌 Client Services Systems / Network Engineer (On-Site) (New South Wales)
🏢 PRA
📍 New South Wales