Job Description
Build Long-Term Relationships with Global Organisations Across Asia-Pacific
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Do you enjoy building trusted client relationships and helping organisations get real value from the products and services they invest in?
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At ECA International, we help organisations around the world manage international employees, business travel and global mobility through market-leading data, technology and expert insight.
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As our customer base continues to grow across the Asia-Pacific region, were looking for a Japanese-speaking Customer Success Manager to join our Sydney team.
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This is far more than a traditional account management role. Youll become a trusted partner to customers, helping them successfully adopt our solutions, maximise the value they receive and build long-term relationships that support their business.
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Working with clients across Australia, Japan and the wider APAC region, youll combine relationship management, problem solving and commercial awareness to deliver an outstanding customer experience.
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What Youll Be Doing
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As part of our Customer Success team, youll work proactively with customers throughout their journey with ECA.
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Your responsibilities will include:
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Building trusted, long-term relationships with customers and becoming their primary point of contact
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Supporting new customers through implementation and onboarding, ensuring they quickly realise value from our platform
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Delivering training and guidance to help customers get the very best from ECA's products and services
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Monitoring customer engagement and account health, identifying opportunities to improve adoption and satisfaction
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Working closely with colleagues to retain customers and support successful renewals
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Identifying opportunities to introduce additional products and services that add value to customers
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Sharing customer feedback with internal teams to help shape future product improvements
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Analyzing customer usage and success metrics to identify trends and opportunities for continuous improvement
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Requirements
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What Were Looking For
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Were looking for someone who enjoys working with people, takes ownership of customer relationships and thrives in a team-oriented environment.
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Youll ideally have:
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Business-level Japanese and fluent English, both written and spoken
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Experience in Customer Success, Account Management, Client Services or another customer-facing role
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Excellent communication and relationship-building skills
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A proactive approach to problem solving and delivering outstanding customer outcomesStrong organisational skills with the ability to manage multiple priorities
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Confidence working with technology and learning recent software platforms
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Experience within a SaaS environment would be an advantage, although it's not essential
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Knowledge of Global Mobility or Business Travel would also be beneficial, but full training will be provided
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Benefits
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Why Join ECA International?
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At ECA, you'll be joining a global business trusted by organisations around the world to support their international workforce.
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In return, you'll benefit from:
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Hybrid working from our Sydney office
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Work from anywhere Scheme
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Holiday buy or sell Scheme
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Excellent employee benefits
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Classpass (gyms, sports & spa's)
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Ongoing learning and career development
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A collaborative, supportive international team
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The opportunity to work with customers across the Asia-Pacific region
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A business investing in technology, innovation and the future of customer success
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If you're passionate about building relationships, enjoy working with international customers and want to use your Japanese language skills in a genuinely global role, we'd love to hear from you.
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Apply today and help shape the customer experience at ECA International.
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📌 Associate Customer Success Executive - Japanese Speaking (New South Wales)
🏢 ECA International
📍 New South Wales