Job Description
Here are some of the EXCITING things you will get to do:
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End User Support
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Provide timely support across hardware, software, and network issues
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Manage and prioritise tickets with transparent communication
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Troubleshoot issues and identify root causes; implement fixes
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Digital Infrastructure Management
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Support and maintain systems (devices, servers, network, cloud)
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Monitor performance; apply upgrades, patches, and fixes
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Maintain system documentation
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Software And Application Support
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Install and support business applications
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Manage updates and software licensing
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IT Procurement And Asset Management
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Procure IT equipment and manage vendors
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Maintain asset register (hardware, licenses, warranties)
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Ensure compliance with asset processes and audits
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Security And Compliance
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Apply security controls and best practices
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Monitor risks and recommend improvements
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User Training And Education
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Deliver training on systems and cybersecurity
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Promote effective use of tools across the business
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Required Skills And Qualifications And Required Experience
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5+ years IT support / engineer experience
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Degree in IT or related field
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Strong Windows/Mac + networking knowledge
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Experience troubleshooting across systems and networks
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ITIL knowledge
(incident/change/problem
management)
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Strong communication and stakeholder management
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Relevant certifications (A+, MCP, CCNA) beneficial
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📌 It Engineer Anz (New South Wales)
🏢 SharkNinja APAC
📍 New South Wales