Job Description
Job Number ********
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Job Category Rooms & Guest Services Operations
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Location 31 Wheat Road, Sydney, Current South Wales, Australia, ****
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Schedule Full Time
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Position Type Management
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Responsibilities
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Perform day‐to‐day duties with passion and charisma, demonstrating outstanding communication skills.
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Drive W's Whatever Whenever Culture and Bonvoy Loyalty program.
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Assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations, including business decisions and adherence to W brand guidelines.
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Take responsibility for the smooth and efficient operations of all hotel areas in the absence of the Senior Leadership Team.
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Ensure the Welcome Desk, Whatever Whenever, Wheels, and Concierge maintain high standards of service that maximize guest satisfaction.
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Leverage extensive knowledge of guest services procedures, financial procedures, and payment processes.
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Establish challenging, realistic and attainable goals to guide operational performance.
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Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making, demonstrate honesty and integrity, and lead by example.
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Requirements
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Previous experience in a Front Desk/Front Office role,



ideally within a supervisory or Duty Manager position, within a luxury hotel.
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Knowledge of procedures and policies for check‐in/check‐out, pre‐arrival planning, property‐based systems (Opera) and room inventory management.
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Attention to detail and excellent oral and written communication skills.
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Ability to work on weekends and public holidays based on
operational/business
requirements.
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Basic computer skills (email, Microsoft Office suite, etc.).
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Benefits
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Discounts on hotel rooms across the Marriott International group for you, your family and friends.
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The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International.
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Discounts on food & beverage across all our hotels.
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Recognition programs to keep you motivated.
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Wellbeing & mindfulness programmes to ensure you stay healthy.
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Employee Assistance Program.
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'Great Places to Work' certification.
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Equality and Diversity Statement
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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📌 Duty Manager (New South Wales)
🏢 W Hotels
📍 New South Wales