Job Description
Lendi Group is transforming the way Australians find, buy and own property. As the company behind Lendi — Australia's original and #1 digital mortgage brand — and the iconic Aussie franchise network, we combine technology, distribution and deep property expertise to support customers across their entire property journey.
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Through our integrated Find–Buy–Own ecosystem and industry-leading Agentic platform, we're redefining how property decisions are made — delivering greater confidence, speed and simplicity for customers.
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This role sits at the centre of that next phase of growth.
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Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June ****.
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Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
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Make an Impact– Contribute to meaningful projects that shape our business and the future of property finance.
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Grow & Evolve– Develop your skills and advance your career in a fast-moving, purpose-driven environment.
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About the role
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The GM, Aussie Retail holds full national P&L; accountability for one of Australia's most recognised mortgage brands. This role presents a rare opportunity to lead and scale a national franchise network while driving sustained revenue and margin growth. The GM will focus on strengthening franchisee partnerships and network engagement, integrating Retail into a broader technology-enabled ecosystem, and shaping the future of retail mortgage distribution.
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Job Description
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Franchise Retail Strategy & Channel Growth
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Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
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Scale the Retail footprint while protecting unit economics
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Drive sustained productivity uplift across the franchise network
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Ensure long-term channel sustainability and margin discipline.
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Inspirational Network Leadership
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Lead and coach State Managers to build high-performing, growth-oriented teams
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Build strong, trusted partnerships across the franchisee network
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Foster a culture of accountability, collaboration and customer excellence
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Act as a visible and credible leader across the Retail channel.
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Performance & Commercial Accountability
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Own Retail P&L; and operating budget
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Monitor productivity metrics (lodgements, DPH, conversion, attachment)
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Drive structured business planning and disciplined performance management
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Embed data-informed leadership supported by our Agentic platform.
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Lead adoption of agent-assisted leadership tools to increase decision velocity
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Champion the integration of Retail within the Find–Buy–Own ecosystem
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Drive alignment between retail and broader distribution functions.
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Leadership
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Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
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Demonstrate cabinet solidarity and executive presence
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Lead with integrity, accountability and long-term growth focus.
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Key Measurements
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Retail revenue and contribution margin
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Franchisee productivity and settlement growth
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Network headcount growth and retention
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State-level NPS and engagement
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Campaign adoption and product penetrationBudget performance and cost management.
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Qualifications
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10+ years senior leadership experience in mortgage broking, franchising or financial services distribution
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Proven capability to grow and scale large sales or franchise networks
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Strong commercial acumen with demonstrated P&L; ownership
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Inspirational leadership style with ability to build trusted partnerships
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Ability to balance growth, compliance and customer outcomes
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Experience operating within a technology-enabled, data-driven environment preferred.
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Additional Information
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Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, cutting-edge technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
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We support our people in a variety of ways, but a few of the benefits that our people rave about include:
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A vibrant, relaxed, yet professional culture.
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Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
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A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
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Generous paid Parental Leave: we celebrate our growing Lendi Group family with ***** weeks leave for primary carers and up to 4 weeks for secondary carers.
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An additional week's Loyalty Leave each year after reaching 3 years' service.
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Wellness initiatives with a strong focus on psychological safety.
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We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
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Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.
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This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.
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📌 General Manager, Aussie Retail (New South Wales)
🏢 Lendi Group
📍 New South Wales