Job Description
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
n
Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game‐changing decisions that drive their digital strategies.
n
In ****, we went public on the New York Stock Exchange, and we continue to reach current heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.
n
Customer Success Manager, Enterprise with a background in digital marketing to increase client engagement, adoption and growth, by providing expert‐level strategic input for enterprise sized APAC accounts.
n
Why is this role so important at Similarweb?
n
The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.
n
n
The CSM is in the front line, bringing our SaaS platform to life for the client
n
The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
n
Making Similarweb an integral part of their business
n
n
So, what will you be doing all day?
n
Your role as part of the Customer Success Team means your daily responsibilities may include:
n
n
Be the primary point of contact for all users on your assigned accounts
n
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
n




Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
n
Manage and expand long‐term customer relationships, and ensure account longevity and renewals
n
Support in uncovering and identifying upsell opportunities during the customer's lifecycle
n
Develop strong subject matter expertise across all Similarweb products and offerings
n
Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals
n
n
This is the perfect job for someone who:
n
n
Fluent in English, written and spoken
n
Solid understanding of the digital marketing space and trends
n
3+ years experience in a client facing role, preferably in a SaaS company
n
Strong relationship building skills – ability to quickly build rapport and establish trust (both internally and with clients)
n
Analytical mindset with the ability to quickly digest a problem and identify a solution
n
Experience producing high quality client‐facing materials
n
Excellent problem solving and critical thinking skills
n
Team player who can collaborate effectively with colleagues and business partners
n
n
Why you'll love working at Similarweb
n
We offer competitive compensation packages to all employees. We also emphasize community with regular team outings and happy hours.
n
Diversity and inclusion are core values. We strive to create a workplace that reflects the communities we serve, where everyone can be authentic and is respected.
#J-*****-Ljbffr

📌 Customer Success Manager, Mid-Market (New South Wales)
🏢 Similarweb
📍 New South Wales