Customer Administration Officer Hawthorn, Melbourne | Permanent Full-Time Are you an experienced customer service or administration professional looking for your next long-term career opportunity?
We're partnering with a well-established Australian business within the automotive aftermarket sector to recruit a Customer Administration Officer to join their team.
Reporting directly to the Customer Service Manager , this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation.
This position would particularly suit someone from the collision repair, automotive aftermarket, panel or paint industry looking to transition into a customer-focused office workplace while leveraging their industry knowledge.
To set you up for success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre , gaining hands-on exposure to products, operations and customer processes.
This structured onboarding period will provide valuable insight into the business and product range, helping you build confidence when supporting customers and internal stakeholders.
Following this initial training period, the role will transition to the company's Hawthorn office , where it will be permanently based.
The Chance Working within a close-knit customer service team, you'll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience.
You'll gain a strong understanding of the business, products and customer base while becoming an important part of the organisation's future succession plans.




Key Responsibilities Processing customer orders accurately and efficiently Managing customer enquiries via phone and email Providing professional customer support and product information Coordinating with warehouse and operations teams regarding orders and deliveries Maintaining accurate customer and order records Assisting with administration associated with customer orders and accounts Resolving customer enquiries and service-related issues Supporting the wider customer service and sales teams as required Assisting with process improvements and general administrative duties What We're Looking For We're looking for someone who enjoys building relationships, thrives in a team environment and takes pride in delivering excellent customer service.
Ideally, you'll have: Previous experience in customer service, administration, sales support or order processing Strong communication and relationship-building skills Excellent organisational skills and attention to detail A proactive and solutions-focused mindset Confidence managing multiple priorities Strong computer literacy and experience using business systems Experience within the collision repair, automotive, panel, paint or aftermarket industry will be highly regarded, but is not essential.
Most importantly, we're looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation's future growth plans.
Why Join?
Stable and growing Australian business Succession planning opportunity with long-term career development Structured onboarding and product training program Exposure to both operational and office environments Supportive and collaborative team culture Opportunity to develop specialist automotive industry knowledge Hawthorn-based role with long-term career progression Work alongside experienced leaders and industry professionals If you're looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we'd love to hear from you.
Apply now or contact us for a confidential discussion.
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📌 Customer Administration Officer (Victoria)
🏢 Sharp & Carter
📍 Victoria