Job Description
Randstad is currently working with an exciting client to find a UX Research Analyst / Data Analyst on a full time basis. This role is based in Toowong with free onsite parking and WFH flexibility.
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Client: Insurance Company
n Role: Data Analyst / Research Analyst (UX)
n Location: Toowong, Brisbane CBD with free onsite parking and WFH flexibility
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Role Overview:
n As a key member of a delivery team, the Data / Research Analyst will work closely with the UX/UI Designers, Digital Delivery stakeholders and other data specialists to provide key insights into the customer experience within the digital area of interest. You'll be part of a team of delivery specialists creating the best digital experiences for customers.
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Key Duties:
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Conduct comprehensive UX research on a diverse range of digital customer experience challenges, with particular emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis.
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Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and influencing factors that impact user behaviour and experience.
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Develop and execute effective research strategies and solutions, adapting existing methodologies to recent contexts and devising approaches even when faced with limited initial information.
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Manage and execute research initiatives from inception to insight delivery with significant autonomy, applying statistical methods and quantitative analysis techniques to extract meaningful insights from complex, high-volume datasets.
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Translate complex research findings and their implications into clear, compelling narratives, effectively communicating actionable insights to diverse stakeholders, including senior leadership and those unfamiliar with UX principles.
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Utilise expert judgement, critical evaluation,



and insightful interpretation to guide decision-making and recommend optimal courses of action for enhancing user experience.
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Collaborate with other departments to help communicate the value of being a "customer led" business and how it influences, Employee, Business and Customer outcomes
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Ensure consistency of digital customer approach across all products and online journeys
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Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training. Identify and report potential risks or inadequate controls related to compliance or operational risks
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The ideal candidate for this role will possess:
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Ideally experience with SQL (or similar) and experience with Data Visualisation tools (e.g. Power BI, Tableau or similar).
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Strong commercial acumen, with the ability to balance the drive for improvement with recognition of stakeholder needs and external regulators.
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Strong communication skills and stakeholder engagement.
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Experience using analytical tools to investigate and analyse user data.
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Demonstrable comprehensive knowledge and hands‐on application of UX research principles, methodologies, and best practices within a professional discipline (e.g., qualitative, quantitative, mixed‐methods research).
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Proven ability to assess unique or challenging user experience scenarios, applying sophisticated analytical and problem-solving techniques to uncover root causes and generate actionable insights.
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Proficiency in leveraging technical skills for data analysis and manipulation, for advanced analysis, pattern identification, and visualisation of complex research findings.
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A creative and adaptive approach to research, capable of developing novel solutions and suggesting varied approaches to complex UX problems.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Ux Research Analyst / Data Analyst (Queensland)
🏢 Randstad
📍 Queensland