Job Description
Lead Mastercard's Pacific Islands customer portfolio across 13 markets, driving sustainable growth and long-term customer success
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Own executive relationships across key issuing and acquiring customers, acting as the primary strategic partner for the portfolio
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Develop and execute account growth strategies that expand customer engagement, revenue and market share
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Lead the ongoing implementation and optimisation of key customer partnerships, working closely with cross-functional teams
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Support customers in achieving their business objectives through Mastercard's products, solutions and services
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Manage commercial negotiations, contracting activities and customer business planning processes
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Identify selective new business opportunities that strengthen Mastercard's position in the Pacific Islands
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Build trusted relationships with regulators, industry participants and other market stakeholders
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Lead and develop a small team while fostering collaboration across regional and global functions
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Champion initiatives that strengthen digital payments adoption and financial inclusion across the region
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Requirements
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Significant experience in payments, banking, financial services, or a related industry
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Knowledge of issuing, acquiring or broader payments ecosystems
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Strong executive presence with experience engaging senior customer stakeholders and decision-makers
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Experience leading complex customer implementations,



negotiations or transformation programmes
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Strong commercial judgement and ability to balance customer needs with business objectives
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Ability to prioritise effectively and operate independently in a rapid-moving environment
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Experience leading or mentoring team members is an advantage
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Passion for building trusted relationships and creating long-term customer value
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Core Competencies
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Demonstrates expertise in managing customer portfolios within the payments and financial services industry, focusing on account growth strategies, commercial negotiations, and fostering long-term customer relationships. Proven ability to lead teams and collaborate across functions to drive digital payments adoption and financial inclusion.
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Highest-signal resume keywords
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Payments Industry Experience
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Account Growth Strategy Development
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Executive Relationship Management
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Commercial Negotiation Skills
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Team Leadership and Mentoring
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Hard Skills
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Account Growth Strategy
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Commercial Negotiation
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Customer Business Planning
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Payments Ecosystem Knowledge
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Customer Implementation Leadership
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Soft Skills
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Strong Executive Presence
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Relationship Building
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Collaboration
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Prioritization
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Independent Operation
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Industry Keywords
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Financial Services
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Banking
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Digital Payments
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Customer Engagement
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Financial Inclusion
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📌 Director, Account Management - Pacific Islands (Victoria)
🏢 Jobtailor
📍 Victoria