Job Description
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Provide production support for enterprise applications, ensuring high availability and timely issue resolution.
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Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management.
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Handle service requests in line with agreed service levels and operational procedures.
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Investigate, troubleshoot, and resolve complex application and database issues.
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Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support.
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Monitor application performance and recommend improvements to enhance system stability and reliability.
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Participate in application maintenance, defect fixes, and minor enhancements.
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Prepare and maintain technical documentation, support procedures, and knowledge articles.
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Ensure adherence to ITIL processes and organizational support standards.
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Sr. Visual COBOL Developer
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Key Responsibilities
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Provide production support for enterprise applications, ensuring high availability and timely issue resolution.
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Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management.
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Handle service requests in line with agreed service levels and operational procedures.
n
Investigate, troubleshoot, and resolve complex application and database issues.
n
Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support.
n
Monitor application performance and recommend improvements to enhance system stability and reliability.
n
Participate in application maintenance, defect fixes, and minor enhancements.
n
Prepare and maintain technical documentation, support procedures, and knowledge articles.
n
Ensure adherence to ITIL processes and organizational support standards.
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Required Skills & Experience
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Hands-on experience in Visual COBOL development and support.
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Experience working with Enterprise Server.
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Solid knowledge of Oracle Database.
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Proficiency in SQL/PLSQL.
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Experience with UNIX Shell Scripting.
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Hands-on experience in Incident Management, Problem Management, and Service Request Management.
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Strong analytical and troubleshooting skills in a production support environment.
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Excellent stakeholder management and client-facing communication skills.
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Excellent verbal and written communication skills.
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📌 Visual Cobol Sr. Developer (Production Support) (Victoria)
🏢 Xpt Software Australia
📍 Victoria