Job Description
•6-month daily rate contract, Sydney CBD, 5 days on-site
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•Not-for-profit organisation, Must have Driver Licence
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•Maximum a week notice, access to car required
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This is a great opportunity for an End User Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and in office.
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About you
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Strong communication skills, with the ability to provide excellent customer service across all levels of the business.
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Experience in desktop support, field support or end user support roles (3+ years preferred).
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Hands-on experience supporting PC hardware, end user devices and associated peripherals.
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Good understanding of networking fundamentals and troubleshooting connectivity issues.
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Experience supporting technologies such as AV systems, telephony or communications infrastructure.
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Relevant IT qualifications (Cert IV or equivalent experience).
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Full driver's licence and access to a vehicle required.




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About the role
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Provide Level 1/2 end user support across desktops, laptops and mobile devices.
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Deliver both remote and face-to-face support across multiple sites.
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Troubleshoot hardware, software and network-related issues to restore services quickly.
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Support a range of technologies including end user devices, communications systems and site-based infrastructure.
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Manage and track incidents through to resolution, ensuring strong user communication throughout.
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Participate in an after-hours on-call roster as part of the support team.
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What's in it for you?
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Opportunity to work across a diverse, multi-site environment.
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Join a collaborative team delivering critical support services.
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Work within an organisation focused on making a meaningful impact.
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📌 It Support Analyst Level 2 (New South Wales)
🏢 Emmbr
📍 New South Wales