Job Description
Join or sign in to find your next job
n
Join to apply for the Implementation Specialist role at Xemplo
n
3 days ago Be among the first 25 applicants
n
Join to apply for the Implementation Specialist role at Xemplo
n
Join Xemplo, a leading provider of workforce management SaaS software, expanding globally. As a key member of our Enablement Team, you'll drive customer success by ensuring seamless adoption, implementation, and configuration of the Xemplo suite.
n You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right professional will have the opportunity to work remotely, interfacing to a dedicated tight knit implementation team.
n Your previous experience working for a SaaS Provider of Payroll and/or HR Management Software with strong technical experience and a desire to problem solve, investigate and manage solutions will empower you for success in this role.
n What You'll Do (Your Responsibilities)
n
n
Build and maintain strong internal and external relationships.
n
Collaborate with business end users, customers, and our dedicated product development team.
n
Leverage technical and product expertise to meet customer requirements within defined statements of work.
n
Deliver timely, customer-focused implementation outcomes using established systems and processes, utilising contemporary training and collaboration software and solutions.
n
Work independently on implementation projects utilising the input and assistance of team members when required.
n
Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
n
Problem-solve and troubleshoot to diagnose technical issues, aiming for first time resolution
n
Support colleagues to promote learning and drive effective and efficient practices
n
Ensure successful delivery of Xemplo to new customers
n
Ensuring company standards and procedures are followed.
n
Essential Who You Are (Your Experience)n
n
At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions
n




Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
n
Previous experience as an Implementation Specialist.
n
Experience working independently on client projects, using your initiative to find and develop solutions for clients.
n
Previous experience working with a SaaS Product Team refining requirements and communicating client requirements and challenges.
n
Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications
n
Proven track record of successfully leading customers to a smooth and timely go-live.
n
Capable of prioritising key deliverables in line with client expectations and deliverables.
n
Technically adept, quick to learn, and adaptable in a supportive team environment.
n
Delivery-focused with excellent interpersonal skills to engage customers effectively.
n
Prior technical/system support experience in a customer-facing role.
n
Solutions focused with robust problem-solving skills.
n
Exceptional analytical, communication and teamwork skills.
n
Preferredn
n
A confident and professional communication style, both verbal and written.
n
A can-do attitude in a rapidly growing and evolving space.
n
Resilience and the ability to multitask without compromising quality.
n
Work independently and have a solution driven work ethic.
n
Highly customer and service orientated attitude.
n
Aptitude to take ownership of tasks assigned.
n
Why Xemplo? Be part of a tight-knit, growing team shaping the future of workforce management globally.n
n
Seniority level
n
n
Seniority level
Not Applicablen
n
Employment type
n
n
Employment type
Full-timen
n




Job function
n
n
Job function
Othern
Industries
Human Resources Servicesn
n
Referrals increase your chances of interviewing at Xemplo by 2x
n
Get notified about new Implementation Specialist jobs in Sydney, New South Wales, Australia.
n
Sydney, New South Wales, Australia 5 days ago
n
Sydney, New South Wales, Australia 6 days ago
n
Sydney, New South Wales, Australia A$110,******-A$140,******** days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Product Implementation Specialist (Associate)
n
Sydney, Recent South Wales, Australia A$100,******-A$155,******** days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Millers Point, New South Wales, Australia 1 week ago
n
Sydney, Current South Wales, Australia 2 weeks ago
n
Payroll Implementation Specialist - 12 month contract
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 3 days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Sydney, New South Wales, Australia 4 days ago
n
Sydney, New South Wales, Australia 4 days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Senior Product Implementation Specialist (Manager)
n
Sydney, New South Wales, Australia 3 days ago
n
Sydney, New South Wales, Australia 3 weeks ago
n
Senior Product Implementation Specialist (Senior Manager)
n
New Business Sales Specialist, Google Workspace
n
Sydney, New South Wales, Australia 4 days ago
n
St Leonards, New South Wales, Australia 2 days ago
n
Sydney, New South Wales, Australia 2 weeks ago
n
Senior Implementation Lead - Payroll Software
n
Sydney, New South Wales, Australia 2 weeks ago
n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-*****-Ljbffr

📌 Implementation Specialist (Queensland)
🏢 Xemplo
📍 Queensland