We are hiring an
Account Manager
to manage and grow our IT recruitment accounts in Australia.
This role is for someone with a
mindset to win
— a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results.
You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.
Key Responsibilities
1) Client Relationship Management
Manage day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement
Build strong personal rapport and long-term trust with key stakeholders
Understand client priorities, team structures, and hiring pain points
Represent Zone IT Solutions professionally across international markets
2) Drive Recruitment Outcomes & Delivery Results
Own hiring outcomes across assigned accounts (contract & permanent roles)
Drive job intake, submissions, interview scheduling, feedback, offers and closures
Ensure speed, urgency, and accountability across the recruitment cycle
Proactively remove blockers and improve turnaround times
3) Bring Value to Every Client Engagement
Share market insights (talent availability, rate trends, skill demand, hiring challenges)
Improve quality of submissions through strong role briefings and screening alignment
Build feedback loops to reduce delays and increase conversion rates
Ensure clients consistently experience strong value from their agency engagement
4) Out-of-the-Box Thinking & Account Growth
Bring fresh ideas to improve delivery performance and client experience
Identify opportunities to expand Zone's footprint within accounts (new teams, new regions, new projects)
Support client retention through proactive engagement and consistent delivery
Think commercially and contribute to revenue growth and account profitability
5)



Internal Coordination & Reporting
Work closely with recruiters to prioritise roles and drive execution
Maintain clean and accurate activity tracking in CRM/ATS
Provide weekly updates on pipelines, roles, challenges and outcomes
Ensure smooth communication between clients and internal delivery teams
What Success Looks Like (KPIs)
Strong client satisfaction and repeat hiring demand
Improved turnaround time from role briefing to shortlist
Strong submission-to-interview and interview-to-offer ratios
Consistent monthly closures and pipeline performance
Growth in active roles and deeper penetration within accounts
Strong client feedback on speed, quality, and service value
What We're Looking For
Must-Have
Strong communication and relationship-building skills
Results-driven mindset with high ownership and accountability
Experience working with clients in Australia/Europe is a plus
Experience in IT recruitment/staffing in Account Management role
Ability to manage multiple priorities and drive follow-ups
Commercial thinking and client-first approach
Zone IT Solutions is an Australia-based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and adaptable solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for current opportunities your profile at or contact us.
Also, follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
#J-*****-Ljbffr

📌 Account Manager (It Recruitment Services) (Melbourne)
🏢 Zone IT Solutions
📍 Melbourne