NSW Department of Education – Wollongong NSW

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Temporary, full-time opportunity until 30 September 2029

Located in Wollongong, with flexible working arrangements available

Salary ranges from $116,981 to $129,492p.a. plus super & annual leave loading

Make a real difference by supporting quality cleaning services across schools and other sites

About the role

As a Cleaning Services Senior Officer, you'll coordinate outsourced cleaning services across a diverse region, helping ensure sites are safe, clean and well maintained.

You'll work with contractors, site representatives and internal teams to keep services running smoothly and respond to issues as they arise.

You'll:

- Coordinate scheduled, periodic and urgent cleaning services
- Resolve service issues and respond to changing site requirements
- Monitor contractor performance and follow up on actions
- Maintain accurate contractor, service and inspection records
- Support contractor onboarding and ongoing communication
- Respond to complex enquiries and provide practical solutions

About you

You'll bring:

- Experience in contractor management, facilities maintenance, customer service or a related field
- An understanding of cleaning service standards and relevant WHS, compliance and risk requirements
- A customer-focused approach and commitment to delivering quality outcomes
- Clear and confident communication and stakeholder engagement skills
- Good attention to detail and confidence working with records, data and Excel
- The ability to manage competing priorities across a broad geographic area and adapt to changing needs and urgent requests
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.





Essential requirements of the role

- Current driver's licence and willingness to travel across the assigned region.
- Current and valid Working With Children Check clearance for paid employment
- Demonstrated understanding of and commitment to the value of public education.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people.

If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and Recent Zealand citizens, while temporary roles welcome applicants with a visa.

For role enquiries, please contact Jamie Cave (A/Cleaning Services Manager) at ***@det.nsw.edu.au or 0499 890 ***.

For recruitment process enquiries, please contact the Recruitment Team at ***@det.nsw.edu.au

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📌 Cleaning Services Senior Officer (Wollongong)
🏢 NSW Department of Education
📍 Wollongong