Position Purpose
The Reception and Sales Support role is an entry-level role within Van Homes, responsible for providing front-office, customer service and sales support across the customer journey. The role plays an important part in creating a professional and welcoming customer experience by managing customer enquiries, supporting sales and post-sale coordination activities, and assisting with day-to-day administrative operations.
Working collaboratively across teams, this role contributes to a positive workplace culture built on trust, accountability, teamwork and customer focus, supporting Van Homes’ reputation as a leading modular and relocatable home manufacturer.

Key Responsibilities

Manage front-line customer enquiries across various communication channels and facilitate appropriate Sales Team follow-up to support potential sales opportunities
Attend to customers, visitors and contractors visiting the office
Maintain front-office and display village presentation and readiness, including customer-facing areas and refreshments
Provide administrative support to ensure smooth day-to-day operations
Support the Sales Team with administrative, coordination and customer follow-up activities throughout the sales process

Support site assessment administration and related documentation

Manage post-sale customer communications, including updates on build progress, timelines, next steps and status information, including photos where required
Coordinate with internal departments, including Drafting, Production and Installation, to support customer outcomes and escalate concerns or service issues where required
Maintain accurate records of customer interactions, requests and follow-up actions

Conduct post-installation customer follow-ups and gather customer feedback

Selection Criteria:

Essential:

Minimum 1 year experience in reception,



customer service or other customer-facing role
Robust interpersonal and communication skills with a professional and customer-focused approach
Hands-on attitude with the ability to take initiative and support day-to-day operational activities
Strong attention to detail, accountability and organisational skills
Ability to work collaboratively within a team environment and coordinate across departments
Competent computer skills, including email correspondence and Microsoft Office applications
Ability to quickly learn and use CRM platforms and internal business systems
Ability to maintain accurate records, prepare basic reports and manage follow-up actions effectively

Maintain a proffessional manner under-pressure and in a fast paced environment.

Desirable

Previous experience supporting sales teams or customer sales processes

Certificate II in Business Administration or similar qualification

Why Join Van Homes?
At Van Homes, we don’t just build relocatable homes — we build fulfilling careers, close-knit teams, and a company culture where people genuinely enjoy coming to work.

You'll be supported by experienced leaders, surrounded by passionate peers, and empowered to deliver great results.

We offer:

Structured sales training and ongoing support
Onsite crèche, gym, and school holiday care for your family
Fun team culture with incentives, events, and celebrations
Café-style coffee machine (yes, really!)
Competitive salary with performance-based bonuses
Career progression in a growing national brand

Annual Family Fun Day — bring your family into ours

Be part of something meaningful

This is more than just a job — it’s your chance to help Australians access quality, affordable housing while building a career with purpose.

Apply today and take the first step towards a rewarding future with Van Homes.

📌 Reception and Sales Support (Tamworth)
🏢 Expanda Van Homes
📍 Tamworth