About the role
Complete Health at Crossways is seeking a Medical Receptionist to join our healthcare team on a casual basis, which could lead into a permanent part time position. This is a vital front-facing position located in Terrigal, NSW 2260, where you will be the first point of contact for our patients.
As a Medical Receptionist, you will play a crucial role in ensuring our clinic operates smoothly and professionally, creating a welcoming environment that reflects our commitment to exceptional patient care and service excellence.

What you'll be doing

Greeting patients warmly and professionally upon arrival, managing check-in procedures and maintaining accurate patient records
Scheduling and confirming patient appointments, ensuring effective clinic scheduling and minimising wait times
Answering telephone enquiries professionally and directing calls to appropriate staff members
Processing patient payments, managing invoices and maintaining cash handling procedures with accuracy
Updating and maintaining patient files and medical records in accordance with privacy and confidentiality regulations
Assisting clinicians by preparing patient notes and ensuring all necessary documentation is completed before appointments
Managing reception area cleanliness and organisation to maintain a professional and hygienic environment
Supporting administrative tasks including data entry, filing and general office duties

Responding to patient enquiries regarding services, fees and medical procedures with knowledge and professionalism

What we're looking for

Experience with Best Practice, Microsoft Office, Workers Compensation





Proven experience working as a medical or healthcare receptionist, or equivalent experience in a busy reception environment
Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors and staff
Strong organisational abilities with competency in managing multiple tasks simultaneously
Excellent attention to detail and accuracy, particularly when handling patient information and financial transactions
Professional and compassionate telephone manner and active listening skills
Understanding of patient privacy and confidentiality requirements, including compliance with relevant healthcare legislation
Ability to remain calm and courteous, even during busy periods or challenging patient interactions

Reliable, punctual and a team player

What we offer
Complete Health at Crossways is committed to providing a supportive and professional workplace where our team members thrive. As a casual Medical Receptionist, you will enjoy the flexibility of casual work arrangements that may suit your lifestyle needs.

We foster a collaborative team environment where your contribution is valued and recognised. Our clinic is dedicated to maintaining high standards of patient care and professional practice, and we support our staff through ongoing training and development opportunities to enhance their skills and knowledge in medical administration and healthcare service delivery.

Apply now

To apply for this Medical Receptionist position, please submit your resume, a covering letter and contact details of two professional references. We look forward to hearing from you.

📌 Medical Receptionist (Tamworth)
🏢 Complete Health at Crossways
📍 Tamworth