Overview:

Employment Type: Full-time AND Permanent

Company Profile:

StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organisations and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise.

We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner. Responsibilities:

About the role:

Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats, or emails. Associates accurately apply procedural knowledge and guidelines while developing and managing client relationships. This opportunity is perfect for anyone seeking career progression within the financial services industry. Join a dynamic team striving to provide top-quality service by supporting various financial instruments through our retail brands City Index and FOREX.com.

Primary duties will include:

Being part of a team dedicated to handling all aspects of the customer experience

Handle incoming trading inquiries and client issues via phone, email, and live interactive chat

Trade research/Quotes

Provide client support by answering inbound phone calls and/or e-mails regarding accounts, policies, services, and available products

Place Crypto, Spot FX, CFD’s, Equities, and Commodity trades,



provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets, and economic conditions

Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products, or tools

Work in a quick-paced and dynamic environment by assisting clients and delivering solutions-focused results

Facilitate inbound/outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers

Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services

Excellent consultative, rapport-building, listening, and communication skills

Always demonstrate a positive and professional image Qualifications:

Strong mathematical, analytical, and problem-solving skills

Strong attention to detail with emphasis on accuracy and timeliness

Ability to determine minimum maintenance requirements for all currency pairs, CFDs, metals, and commodities

The ability to calculate the liquidation values of the products we offer

BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality

Excellent listening, written, and verbal communication skills

Effective conflict resolution and problem-solving skills

Approachable, flexible, dependable, and conscientiousness

Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously

Keen interest in the investment and financial services fields

Demonstrates self-confidence and the ability to maintain composure in difficult situations

Bilingual in Mandarin and fluency in English is a MUST

📌 Client Management Associate (Bilingual Mandarin) (Sydney)
🏢 StoneX Group
📍 Sydney