Program Support Officer

We're seeking a proactive and highly organised Program Support Officer to join the Governance and Design team within Stakeholder Management, North Coast Region.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, solving problems, supporting others, and finding smarter ways of working. You'll play a key role in managing priority correspondence, supporting business operations, improving processes, and contributing to projects that help the team deliver great outcomes.

About the Role In this role, you will:

- Manage and triage a shared high-volume inbox, ensuring enquiries and correspondence are actioned efficiently.
- Provide administrative and operational support to help the team deliver on key priorities.
- Maintain and improve systems, databases, reporting tools and records.
- Support governance and compliance activities.
- Coordinate information for reports, dashboards and stakeholder updates.
- Assist with community engagement activities and stakeholder administration.
- Build positive working relationships and provide responsive support across the business.
- Contribute to continuous improvement initiatives and process enhancements.





About You We're looking for someone who:

- Has experience managing busy inboxes and stakeholder communications.
- Is highly organised, adaptable and able to manage competing priorities.
- Demonstrates solid attention to detail and problem-solving skills.
- Enjoys helping others and providing excellent customer service.
- Can work both independently and collaboratively.
- Has experience with administrative, governance and record-keeping processes.
- Is proficient in Microsoft Office, including Teams and SharePoint.
- Contributes to a respectful, inclusive and positive workplace culture.

Highly Regarded
- Experience implementing process improvements.
- Knowledge of Queensland Government or public sector environments.

Why Join Us?

You'll join a supportive team that values collaboration, initiative and continuous improvement. This role offers the opportunity to develop your skills, contribute to meaningful work, and support projects that make a positive impact across the North Coast Region.

For more information please reach out to Pauline Stephens on 0434 249 988
All resumes and cover letters to be forwarded in word form

📌 Program Support Officer (Queensland)
🏢 empire group
📍 Queensland