Job Category: Technology

Job Description:

Bring your leadership expertise to an industry with purpose, scale and global impact.

At MUFG Pension & Market Services, your skills in operations, customer service leadership and team performance management can be applied to meaningful work supporting millions of Australians. As part of Australia's leading superannuation administration business and a global financial institution, you'll lead a high-performing team, drive service excellence, and help deliver outstanding member outcomes in a highly regulated environment. About the role

We are seeking an experienced Team Leader to lead and develop a team of Insurance and Claims Consultants. This role is responsible for driving team performance against service level agreements (SLAs), maintaining quality standards, and fostering a culture of continuous improvement, risk awareness and customer focus.

Working closely with the broader leadership team, you will provide coaching, mentoring and operational leadership while ensuring compliance with regulatory obligations and client requirements. What you'll be doing

- Lead, coach and develop a team of Insurance and Claims Consultants to deliver exceptional customer outcomes.
- Drive team performance against agreed service levels, quality measures and operational targets.
- Monitor workflow, resource allocation and capacity planning to ensure client needs are met.
- Conduct regular coaching, call quality reviews and performance discussions to support employee development.
- Partner with leaders and stakeholders across the business to deliver strategic initiatives and continuous improvement outcomes.
- Ensure effective communication of legislative, procedural and business changes across the team.
- Foster a strong risk and compliance culture, ensuring adherence to regulatory requirements, quality standards and internal controls.
- Support recruitment, onboarding, training and succession planning to build a high-performing and engaged team.

About you

We're looking for a people-focused leader who thrives in a rapid-paced, highly regulated environment and is passionate about developing teams and driving operational excellence.

You'll bring:

- Proven people leadership experience within a customer service, contact centre, financial services, insurance or similar operational environment.
- Demonstrated success leading teams to achieve and exceed SLA, quality and customer experience targets.
- Strong coaching, mentoring and performance management capabilities.
- Experience working within a regulated environment with a strong appreciation of risk, governance and compliance obligations.




- Excellent stakeholder management skills with the ability to communicate effectively across all levels of an organisation.
- Strong planning, organisational and prioritisation skills with the ability to manage competing demands.
- Tertiary qualifications and/or relevant industry experience in financial services, customer service operations, contact centres or related disciplines.

Why join us? Some of our Employment Benefits
- Flexible Working - hybrid model enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a versatile and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

About Us:

MUFG Pension & Market Services is a global,



digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

About the Team:

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

📌 Team Leader (Australia)
🏢 MUFG Pension & Market Services
📍 Australia