Job Description Client Profile

Our client is an ambitious, premium lifestyle business delivering a highly considered hospitality and guest experience. Bringing together multiple service-led offerings within one destination, the business has established a strong community and is entering an exciting period of growth. With further development on the horizon, this is an opportunity to join a sophisticated operation where exceptional service, commercial performance and genuine connection are central to its success.

Job Description

As General Manager, you will take overall responsibility for the day-to-day operation and commercial performance of the business. Reporting to the executive group leadership team, you will be a highly visible leader, setting the standard for service while building meaningful relationships with guests and developing a capable, engaged team.

This role requires an experienced operator who can balance the detail of daily execution with a broader commercial and strategic perspective. Key responsibilities include:

- Build strong relationships with guests and stakeholders, creating a genuine sense of community, connection and loyalty
- Lead all aspects of venue operations, ensuring consistently high standards across hospitality, food and beverage, wellness and guest experience
- Lead, coach and develop multidisciplinary teams, embedding a culture of accountability, engagement and service excellence
- Drive financial and operational performance, including budgeting, profitability, revenue growth and effective cost management
- Partner with executive leadership to identify opportunities for growth,



enhance the guest proposition and support future business initiatives

Candidate Profile

This chance will suit an accomplished hospitality or service-led operator who combines commercial capability with exceptional people skills. You will be comfortable operating in a premium environment where relationships and attention to detail matter, while bringing the leadership maturity required to manage a complex, multidisciplinary operation.

Experience within luxury hotels, premium hospitality, wellness, leisure, or other high-end experience-led businesses will be highly regarded. You will bring:

- An exceptional track record of building relationships and delivering personalised guest experiences
- Proven senior operational leadership experience within a premium, luxury, or highly service-focused environment
- Strong food and beverage knowledge alongside sound financial and commercial acumen
- Demonstrated ability to lead, motivate and develop high-performing multidisciplinary teams
- A hands-on, visible and engaging leadership style, with the ability to contribute strategically as the business grows

Offer

This is a rare opportunity to take a key leadership position within an ambitious premium business at an important stage of its development. The role offers significant autonomy, direct engagement with executive leadership and the chance to influence both the current operation and future growth of the business.

To learn more about this role, submit your CV or contact Karen Westfield via for a confidential discussion.

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📌 General Manager, Premium Hospitality Precinct, Melbourne
🏢 Hastings People
📍 Melbourne