What is in it for you?

· 4-month contract opportunity with a leading telecommunications organisation.

· Take end-to-end accountability for Managed Services delivery across products and services.

· Lead customer delivery, operational performance, financial management and program execution across a complex enterprise environment.

What we need from you / What our client requires

· Extensive experience in Customer Delivery, Service Delivery, Managed Services or a similar senior delivery leadership role.

· Robust experience managing end-to-end Managed Services delivery within a large enterprise or telecommunications environment.

· Proven experience managing customer relationships, senior stakeholders and cross-functional delivery teams.

We are seeking an experienced Customer Delivery Manager to join our client's team and take end-to-end accountability for the delivery of Managed Services across an assigned area of responsibility, ensuring products and services are delivered effectively while maintaining strong customer relationships and operational and financial performance.

You will work closely with customers, stakeholders and delivery teams to monitor and control project and program execution, manage risks and issues, and ensure delivery remains aligned with business and customer expectations. This role will also contribute to service and solution creation, Managed Services planning, program governance and successful transition, closure and handover.

Key Requirements

· Manage end-to-end Managed Services delivery across products and services.

· Build and maintain strong customer relationships and manage senior stakeholders.

· Manage financial and non-financial performance, including budgets, KPIs and operational outcomes.





· Lead project and program execution in line with PMI principles and applicable business guidelines.

· Develop, maintain and update Managed Services delivery plans.

· Identify, manage and mitigate delivery risks, issues and dependencies.

· Lead cross-functional project and program teams to achieve customer and business outcomes.

· Monitor delivery performance and ensure appropriate governance, reporting and escalation.

· Contribute to service business and solution creation where required.

· Manage project/program closure, transition and handover into ongoing operations.

· Demonstrated ability to operate in a complex enterprise environment with multiple stakeholders and competing priorities.

If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR [email protected]

Joining Akkodis as a Consultant

· Weekly Pay

· No payrolling processing fees

· Upskilling opportunities and training discounts

· Consultant gatherings events

· Akkodis SME meet ups/information sessions

· EAP Support Program

· Dedicated Account Management Support Team

Privacy

Due to recent privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds”

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📌 Customer Delivery Manager (Sydney)
🏢 Akkodis
📍 Sydney