As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA's purpose of building a confident and resilient Victoria.

Key responsibilities

- Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
- Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
- Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
- Build and maintain solid relationships with clients, legal providers, mediators, and other stakeholders.




- Manage sensitive and complex client interactions, including mediations and settlement forums.
- Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
- Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
- Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
- Identify trends and insights within claims portfolios to support product development and improved claims responses.
- Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

📌 Claims Specialist - General Liability (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne