Help Our Community Every Day

- Be the first point of contact for our valued customers, ensuring a positive experience.
- Engage in a dynamic work environment that fosters collaboration and continuous improvement.
- Contribute towards the omni-channel experience, delivering customer service from all touch points of Council’s Contact Centre.
- Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

About Us

Sutherland Shire Council is committed to providing quality services to our community while ensuring transparency and ethical governance. We believe in fostering a collaborative work environment that encourages growth, innovation, and inclusivity.

About the Role

You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

Who We're Looking For

You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.

- Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
- Strong analytical skills and the ability to resolve complaints effectively.
- Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply!

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

- Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
- Get your application in by 11.59pm: Sunday 30 August 2026
- Interview date: Interviews will be facilitated within 2 weeks of the closing date
- Package: $81,866 - $86,777 gross p.a. plus 12% superannuation.
- Hours of work: Permanent Full Time. You will have the option of a 19 day month through Council’s flex system.
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification,



Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Lauren McDonald Team Leader Customer Service Operations for any job specific enquiries.
Alison Wady Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Click on the link to check out the

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Protected Standards are incorporated in our procedures, practices, programs, and events.

Apply Now

Privacy Acknowledgment

Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise. * Yes I agree to the privacy statement*

Personal Details * Required field * First name*

- Last name*
- E-mail*
- Phone*

Digits only or add + for international numbers * Street*
- Street Cont.
- City, Town or Suburb*
- Postcode or Zipcode*
- Country*
- State, Region or Province*
- LinkedIn URL

(Please click on your profile and copy the URL from your profile page.)

Questions

Please confirm that you have read the position description and meet all essential qualification/licence requirements of the role. * Please note that you will be required to provide evidence of these as part of the recruitment process.* * Yes I meet all essential qualification/licence requirements of the role

- No I do not meet this requirement

Are you a current employee of Sutherland Shire Council? * * Yes I am a permanent employee
- Yes I am a temporary employee
- Yes I am a casual employee
- No I am not a current employee of Council

Have you previously been employed by Sutherland Shire Council? * * Yes
- No

Due to the permanent nature of the position,



applicants must hold an Australian/New Zealand citizenship or Australian permanent residency and have unlimited and unrestricted working rights.* * I AM a Permanent Resident or Citizen of Australia or New Zealand
- I AM NOT a Permanent Resident or Citizen of Australia or New Zealand

Should you be successful you will be required to undertake a current police check and provide a valid working with children check. Do you agree to proceed? * * Yes, I agree
- No, I don't agree
- Do you have experience working in high volume call centres, delivering high quality service via phone and digital channels?*
- Please expand on your relevant experience working within a Customer Service Centre environment and explain how this experience would set you up for success. (max 500 words)*
- Describe a time when you successfully resolved a difficult customer issue. What steps did you take, and what was the outcome?*
- How do you handle stress and maintain a positive attitude during high-pressure situations?*
- If your application is successful, do you intend to undertake other work (paid) that relates to the business of the Council or conflicts with the duties of this position? If yes, please provide details. Note: Any other work must be approved prior to an offer of employment. *

As part of this recruitment process you may be required to participate in pre employment screening which may include but not limited to the following ; Functional Assessment, Reference Checking, Working with Children Check, Qualification or Work Rights Verification and skills assessments. Do you understand and acknowledge this requirement?* * Yes
- No
- Please advise of any possible conflict of interest which may need to be considered as part of your application. Do you have any relationship with employee/s that are current or have previously been associated with Sutherland Shire Council? This may be a partner, parent, sibling, friend, neighbour and/or previous work colleague. If yes, please disclose details. (Please note: Conflict of interest must be appropriately managed to ensure a consistent and fair recruitment process for all candidates).

Source Selection / Documents upload

Where did you hear about this job? * Job Source
Maximum file size: 50MB

Resume * * Browse Choose a file

- Submit
- Preview

Your IP address (18.68.50.38) has been logged. 45 Hits.

© 2025 Sutherland Shire Council | |

About Sutherland Shire Council

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.

📌 Customer Service Officer - Contact Centre (Sutherland)
🏢 Sutherland Shire Council
📍 Sutherland