New Patient Care Team Leader| Greenwich, Sydney
$140K + Super + 10% Bonus

Are you a passionate people leader who thrives on coaching high-performing teams and delivering exceptional customer experiences?

This is a unique opportunity to lead a national inbound sales and customer service team that supports prospective patients at the beginning of a deeply personal journey.

Your team will convert phone and online enquiries into specialist appointments, playing a key role in both patient experience and business growth.

You'll drive service and conversion outcomes through effective coaching, performance management, and data-led decision making, while ensuring every interaction is handled with empathy, professionalism, and care.

We're looking for a commercially minded leader who enjoys developing people, building strong stakeholder relationships, and continuously improving processes and performance.

Success in this role requires a balance of leadership, sales management, operational oversight, and customer-centric thinking. Most importantly, you'll lead with heart, recognising that behind every enquiry is an individual or family navigating an important life decision.

✈️ Travel: Occasional interstate travel, with visits to Melbourne and Queensland typically required around twice per year each. This is a great chance for someone who enjoys getting out from behind the desk and building strong relationships with teams across the broader business.

As the New Patient Care Team Leader, you will:

- Lead, coach and develop a national team.
- Drive enquiry-to-consultation conversion performance through coaching, performance management and continuous improvement.




- Monitor key metrics including conversion rates, productivity, service levels and customer outcomes.
- Manage workforce planning, rostering, leave management and day-to-day team operations.
- Analyse performance data and identify opportunities to improve efficiency, conversion and patient experience.
- Build strong relationships with specialists, and internal stakeholders.
- Lead performance discussions, capability development and engagement initiatives across the team.
- Support the rollout of a new online booking platform, driving adoption and process improvement.
- Deliver consistent, high-quality customer experiences while achieving commercial and growth objectives.

What's In It for You?

- $140,000 + Super + 10% Bonus
- Hybrid flexibility | 3 days in the office, 2 days WFH
- Free onsite parking
- National leadership role with genuine influence and autonomy
- Lead transformation, process improvement and customer experience initiatives
- Supportive leadership team and strong culture
- Occasional interstate travel
- Purpose-driven organisation helping people through life-changing journeys

What We're Looking For:

We're looking for someone who can balance performance and outcomes with compassion, emotional intelligence, and a natural ability to build trust with both customers and stakeholders.

We're interested in speaking with experienced leaders from:

- Contact Centres
- Customer Operations
- Inside Sales
- Customer Acquisition
- Patient Services
- Healthcare Operations
- Customer Experience environments with commercial accountability

Interested in learning more? Apply now or reach out for a confidential conversation. We'd love to tell you more about the role and the impact you can make.

📌 New Patient Care Team Leader (Sydney)
🏢 Sharp & Carter
📍 Sydney