Job Category: Hotel-Front Office

Job Description:

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental速 brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.

Your Day to Day

As an Assistant Front Office Manager, you'll support the leadership of the Front Office team, ensuring exceptional guest experiences while driving operational excellence across Front Desk, Concierge, and Night Audit functions.

- Lead and support the Front Desk, Concierge, and Night teams to deliver seamless and personalised guest experiences
- Ensure guest satisfaction remains the highest priority, responding to feedback and resolving concerns professionally
- Recognise IHG One Rewards members, VIPs, and returning guests to enhance their stay experience
- Assist in driving guest satisfaction and departmental performance through coaching, quality initiatives, and continuous improvement
- Support roster preparation and day-to-day workforce planning in line with business demands
- Monitor room inventory, occupancy, and operational performance to maximise revenue opportunities
- Work closely with Housekeeping and other departments to ensure a consistent and exceptional guest experience
- Maintain Front Office policies, procedures, and brand standards across all shifts
- Assist with departmental reporting, forecasting,



and operational administration
- Coach, develop, and support team members through training, feedback, and performance conversations
- Support onboarding and induction activities for new colleagues
- Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

- Bachelor's degree, diploma, or equivalent qualification in Hotel Management, Business Administration, or a related field is highly regarded
- Significant experience in Front Office, Guest Services, or Hotel Operations, including leadership or management experience
- A passion for hospitality and delivering exceptional guest experiences
- Strong leadership skills with the ability to inspire, coach, and develop teams
- Excellent verbal and written communication skills
- Strong problem-solving, organisational, and decision-making abilities
- Ability to build and manage effective relationships across teams and departments
- Sound understanding of Front Office operations, revenue management principles, and guest service standards
- Experience using hotel property management systems and Microsoft Office applications
- Strong attention to detail and ability to analyse operational reports and performance data
- Additional language skills are highly regarded
- Flexibility to work a rotating roster, including weekends, evenings, and public holidays as required
- Must have the legal right to live and work in Australia

What We Offer

- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers
- Ongoing learning and development opportunities to support your growth opportunities within IHG
- Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.

📌 Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto (Australia)
🏢 IHG Hotels & Resorts
📍 Australia