Our client is a rapidly growing general insurer with a robust presence in the Australian market, offering a wide range of Motor, Home, Contents, Pet and Travel products through an award-winning brand portfolio and strategic partnerships with major national organisations. They are passionate about creating great outcomes for their customers and are seeking motivated leaders who can contribute to their vision of being a leader in the insurance sector.

Position Overview

This is a full-time position based in the Sunshine, Victoria office. Reporting to the Building & Assessing Manager, the Desktop Assessing Team Leader will guide and oversee a team of 8 Desktop Home Assessors who are responsible for virtual assessments of impacted properties, cost validation, and end-to-end management of assigned claims. You will ensure your team is consistent and effective in their approach to virtual assessments and Scope of Works validation, while coaching them to a high standard.

Key responsibilities include:

- Coaching and developing the team across scoping accuracy, cost validation, compliance, project coordination and virtual assessment techniques.
- Leading, monitoring and inspiring the team to execute a high standard of service and process adherence.
- Managing team members in line with company policies and employment law, including safety, wellness and performance frameworks.
- Implementing and refining cost control strategies to deliver outcomes in line with business objectives.
- Identifying areas of improvement throughout the Home Claims value chain.
- Building and maintaining strong relationships with internal and external stakeholders.
- Handling escalated claims, complaints and matters of complexity.
- Tracking, monitoring and reporting on KPIs, ensuring productivity and quality metrics meet internal expectations.




- Providing input into staffing requirements, recruitment and ongoing process and system development.

What You'll Bring

- Proven experience leading, coaching, performance-managing and mentoring a team, with accountability for business results.
- Previous experience within the Building or Construction industries, as an Estimator in Residential Buildings, or as a Home Assessor within an insurance company.
- Minimum 2 years' experience in Home Assessing or the Building industry.
- Strong change-agility and a track record of motivating a team.
- Exceptional time management and organisational skills.
- Strong verbal and written communication skills, including report writing, and confidence negotiating outcomes with customers and industry professionals.
- Insurance experience preferred but not essential.

Why Join This Organisation
This employer offers a range of benefits including:

- Extra leave - a paid 'ME' day, a paid volunteer day, and the ability to purchase additional leave.
- Paid parental leave and support for new parents.
- Development opportunities through internal programs and online learning.
- Employee discounts on insurance products.
- Reward and recognition, incentive schemes, and regular social and community events.
- Access to a benefits and discounts app across a range of vendors.

Apply now
If you are an experienced leader within home assessing, insurance repairs, building repairs, restoration or claims operations, we would love to hear from you.

Sign up for job alerts

If you are a human, ignore this field Create alert

By submitting your details you agree to our

Share this job

​

Troocoo acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.

📌 Home Assessing Team Leader - Melbourne
🏢 Troocoo
📍 Melbourne