The Opportunity:

We are partnering with a well-established global organisation in Bayswater to recruit a Customer Service & Order Management Specialist on a permanent basis.

Managing customer cases through Salesforce, you'll take ownership of orders from processing through to delivery while working closely with Sales, Supply Chain and Logistics. You'll support customers across Australia and New Zealand as part of a collaborative and supportive team.

Key Responsibilities:

- Manage customer enquiries and cases through Salesforce.
- Process and manage customer orders from receipt through to delivery.
- Provide updates regarding stock availability, ETAs and deliveries.
- Coordinate with warehouse, logistics and supply chain teams.
- Investigate and resolve order and delivery issues.
- Liaise closely with internal Sales and Commercial stakeholders.
- Maintain accurate customer and order information across internal systems.
- Assist with inventory and delivery documentation.
- Manage multiple customer cases and priorities throughout the day.
- Support the wider Customer Service team during busy periods.

About You:
- Previous experience within B2B Customer Service, Order Management,



Customer Operations or Sales Support.
- Hands-on Salesforce experience - essential.
- Strong order processing and order management experience.
- SAP or similar ERP experience will be highly regarded.
- Strong written communication and stakeholder management skills.
- Confidence managing competing priorities and resolving customer issues.
- Exposure to logistics, inventory, warehousing or supply chain environments would be advantageous.
- A proactive, personable and collaborative approach.
- Experience within manufacturing, distribution, FMCG, healthcare, pharmaceuticals, chemicals or another product-based environment is advantageous but not essential.

What's in it for You?
- $75,000-$85,000 + Superannuation.
- Permanent, full time chance.
- Immediate start available.
- Free onsite parking in Bayswater.
- Join a well-established global organisation.
- Support customers across Australia and New Zealand.
- Collaborative and supportive team environment.
- Exposure to SAP, Salesforce and end-to-end order management.
- Chance to develop within a complex customer operations environment.

📌 Customer Service Representative (Melbourne)
🏢 Sharp & Carter
📍 Melbourne