Job Description



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PowerSmart Solutions(T) is a leading organisation committed to delivering exceptional service and support to our clients. We pride ourselves on maintaining a professional, collaborative workplace where our team members are valued and supported in their career development. Our mission is to provide outstanding administrative and customer service excellence across all operations.

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About the role

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We are seeking a dedicated Administration, Office Assistant & Customer Service

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What you'll be doing

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Managing administrative tasks including scheduling, correspondence, and document preparation

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Providing comprehensive office support to ensure efficient daily operations

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Answering and directing telephone and email enquiries with professionalism and courtesy

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Maintaining organised electronic filing systems and managing databases

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Processing invoices, purchase orders, and other financial documentation

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Liaising between clients, staff, and external organisations to facilitate communication

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Assisting with data entry and maintaining accurate records

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Supporting the coordination of meetings, events, and appointments

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Providing prompt and professional customer service to resolve client queries and concerns

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What we're looking for

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Proven experience in an administration, office support, or customer service role

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Excellent organisational and time management skills with the ability to prioritise multiple tasks

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Strong communication abilities, both written and verbal

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Proficiency with Microsoft Office applications (Word, Excel)

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Qualified telephone manner and customer service experience

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Attention to detail and accuracy in all work completed

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Ability to work independently and as part of a cooperative team

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Reliable and punctual with a commitment to high standards

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Problem-solving mindset with a proactive approach to challenges

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Discretion and professionalism when handling sensitive information

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Preferred: Experience with relevant industry-specific software or databases

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Preferred: Previous experience in a sales or client-focused administration role

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What we offer

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PowerSmart Solutions(T) is committed to supporting the wellbeing and professional development of our team. We offer a range of benefits including opportunities for career advancement, ongoing training and development to enhance your skills, and a supportive workplace culture where your contributions are recognised and valued. We provide competitive remuneration and a professional work setting that encourages collaboration and excellence. We are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.

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📌 Administration, Office Assistant & Customer Service (City of Gold Coast)
🏢 PowerSmart Solutions
📍 City of Gold Coast